Starting about a week ago, all payments downloaded from Venmo show up in the Deposit column and all Deposits show up as Payments. Anyone else?
Hello @Keith Davis,
Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information.
I look forward to your reply!
No other changes that I know of. Only new transactions. All transactions downloaded are reversed.
Thank you for your reply,
I recommend contacting Quicken Support directly for further assistance with this issue, as they have tools we can't access on the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Is your register still properly sorted by Date in ascending order and not filtered in any way?
Can you please capture one or more images of the parts of your register window showing the issue, sensitive information blacked out as necessary to protect your privacy and attach the image(s) here?How do I post a screenshot in the community from a mac
How do I post a screenshot in the community from windows
Please save images to files of file type PNG or JPG only.
I don't understand what filtering and sorting would matter for this issue, but yes, sorted by date, no filtering. Attached in a downloaded transaction that shows up a Deposit, even though it was a payment to Michael Gilot.
I tried Online Services, Reset Account, and Deactivate and Setup, and it still does it. Engaging with support is time consuming and is only available during business hours when I'm busy.
Looks like it's a known issue for Simplifi. How do ensure this is surfaced for Quicken as well?
https://community.simplifimoney.com/discussion/16648/ongoing-6-11-26-venmo-inverse-balances
I tried to post in that thread, but because it's Simplifi and not Quicken, apparently I can't.
Thank you for your replies,
The fastest way is to reach out to Quicken Support directly. They have tools we can't access on the Community, and they can escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
If that is not a viable option, then navigate to Help>Report a Problem and submit a problem report with log files attached. Please include the name(s) of the problem account(s) as it displays in Quicken and at least 3 samples of transactions that are downloading incorrectly (Date/Payee/Amount).
If you send a problem report, please post to this discussion to let us know.
I reached out to Quicken Simplifi's weekend moderators to find out what the issue was. You applied this morning, and the application hadn't yet been approved. You should be able to post there now.
I hope this helps!
I'm having the same problem with Venmo. Started a few weeks ago. Prior to that, deposits/payments were coming in correctly. Is there a case we can follow as a known issue for Venmo? @Quicken Kristina ?
Hello @Atiehd2,
Thank you for reaching out! It is a known issue for Quicken Simplifi, but I'm not seeing any open tickets for Quicken Classic. If you're encountering this issue, I recommend contacting Quicken Support directly for further assistance, as they have tools we can't access on the Community, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
