OSU downloaded transactions say matched but then create a new transaction (Edited)

ddemoney

Why was this post closed when it is an acknowledged issue without providing a resolution?

https://community.quicken.com/discussion/7972229/osu-downloaded-transactions-say-matched-but-then-create-a-new-transaction

Quicken Carlos

Hi @ddemoney,

Thank you for reaching out to the Quicken Community!

If you haven't done this yet, I suggest reviewing our support article about how matching transactions work in Quicken. In that thread, multiple users reported different types of issues involving transaction matching, duplicate transactions, and Reminders.

Our support team has requested additional information to better understand what may be causing the issue. Since the behavior can vary depending on the transaction details and the user's account setup, each scenario needs to be reviewed individually.

To help us better understand what you're experiencing, could you please provide the following information?

• What is the transaction date shown in the register?
• What is the downloaded transaction date?
• What is the posted date shown by your financial institution?
• What are the amount and payee of the affected transaction?
• Please upload a screenshot showing the duplicate transactions, including the relevant transaction details.
• Are the affected transactions more than 7 days old compared to the date of the downloaded transaction?

This information will help us determine how Quicken is matching the downloaded transaction and whether there is a pattern that may need further investigation.

I look forward to your reply and appreciate your help in providing these details!