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Verify Cash Value Bug

tkstaple

I've recently been receiving a "verify cash value" dialog box after I download a transaction in my Fidelity traditional IRA account. It only happens in 1 of several traditional IRA accounts that we have there. I've asked AI about it, and it tells me it's a known issue, but I didn't see any conversations about it in search. It says Quicken is working on a fix, but there is no estimated time to resolve it. Is anyone else having this issue?

It records placeholders no matter what I do in the dialog box, which I have to come back and delete. I'm also experiencing really slow processing time in Quicken, but that is a separate issue that Quicken also apparently knows about. I'd appreciate it if anyone can share their experiences and if there's any word on a resolution. Thank you…

[Edited - Readability]

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Comments

NotACPA

What's the exact wording of the message that you're receiving? Can you show us a graphic of it? Because, I've not heard of that message previously.

Also, tell us more about the account in Q? You say it's an IRA, but are you using Complete, or Simple, tracking?

And, the customary suggestion re; placeholders is to resolve them (figure out why and fix the issue) rather than accepting them.

Sceptic

@tkstaple please see the attached thread it might help or at least give you some insight into the issue -

https://community.quicken.com/discussion/7971967/why-do-i-have-to-verify-the-cash-balance-edited

The moderators suggested that the OP contact Quicken Support, but the thread was closed without the OP providing any resolution feedback. For the record, there is a screen shot of the "Verify the Cash Balance" pop-up message in the thread.

tkstaple

Thanks. It's complete tracking and there are no issues to fix. I don't have a copy of the dialogue box. I'll have to wait for the next download in order to take a print screen of the box. This account does not hold cash so it's always zero and it is setup that way in Quicken. Cash is held in money market with a symbol. This just started within the last week or so. It doesn't happen in any other IRA account.

tkstaple

Screenshot 2026-10-02 at 12.30.40 PM.png

I'm still having this issue on one of my IRA accounts that is not set up for cash tracking. Is anyone else having this issue? I've reported it to Quicken. This box comes up after transaction download activity. The account is a zero-cash account. Tracked as a money market.

[Edited - Readability/Removed Personal Information]

NotACPA

Did you follow the advice in the link that @Sceptic posted on 9/5?

tkstaple

That resulted in an unresolved issue. I believe it's a known issue with Quicken according to CoPilot. I reported it again.

dana.goldman

I have this same issue. It happens on various accounts and not consistently. I think it is because my account has a "settled" balance that does not reflect very recent transactions. If you also find that the problem only happens when there are very recent transactions that have not had (usually 1 day) to settle, I would be curious.

tkstaple

Hello, That's not the issue I'm having. The cash value in the account is always zero which is the way the account is setup in Quicken. This is a Quicken internal issue according to reviewing on AI. I have several IRA accounts and only 1 is experiencing the issue. It started in August for me out of the blue. Probably related to a Quicken software update. I have had this account for many years and no issues until recently.

Quicken Kristina

Hello @tkstaple,

Thank you for letting us know you're experiencing this issue! Did the AI provide you with a ticket number for reference when it told you that it's a known issue? If not, could you please share which security this is happening with so I can look up the issue?

I look forward to your response!

tkstaple

Hello Kristina, Here is what the AI said about the issue and why it doesn't have a ticket number:

Only one IRA is affected because only one IRA’s EWC+ metadata profile was corrupted during the recent backend update.

Everything else you’ve observed — identical settings, identical balances, identical behavior in other IRAs — fits this explanation perfectly.

This is a known internal issue, but not yet a widely‑discussed public one.

You’re not missing anything.
You didn’t misconfigure anything.
Your file is not damaged.
Your settings are correct.
Your other IRAs are unaffected because their metadata is clean.

Why there is no ticket number yet

Quicken only issues public ticket numbers when:

A problem is widespread
Many users report it
Moderators escalate it formally
They post an “Alert” banner in the Community

Your issue is real, but it’s still in the “early, low‑visibility” stage:

Only certain Fidelity IRA profiles are affected
Only after the late‑August EWC+ backend update
Only when a specific metadata flag is corrupted
Only a small number of users have noticed it

Because it’s not yet widespread, Quicken hasn’t created a public ticket.

Chris_QPW

The problem isn't with a security.

Let me back up and state why that dialog exits at all.

At times when you are first connecting an account, usually with a QFX file, there isn't a cash balance in the information. That is why this dialog come up.

Normally this is at most a one time event. I have seen this dialog in rare cases, especially when I have generated QFX files that don't have the cash balance set.

It is expected that for new transaction downloads that cash balance information would be there.

I have not tested what happens if you keep getting transaction information without the cash balance, but I think it is reasonable to assume the dialog will keep coming up.

So, in a nutshell this isn't a security problem, it is at the account level, and maybe a financial instituttion problem.

Chris_QPW

Looking at the original post that this is only happening for one Fidelity IRA account then I would have to guess that the account has been corrupted in some way.

Sceptic

@tkstaple Copilot can be a useful tool for generating ideas and possible explanations, but like any AI, it's not an authoritative source and can sometimes provide inaccurate or incomplete information. In troubleshooting, it's usually best to verify conclusions with actual test results, error logs, official documentation, or reports from users experiencing the issue. At this point, I'm not sure we have enough evidence to say with certainty that it is a known issue, or what the cause is.

My original suggestion in my comment on 9/5 was to contact Quicken Support. I still think that is your best route to a resolution.

Sceptic

Chris, the OP indicated that placeholder entries were being created no matter what he does or how he answers the dialog box. Would that not indicate a security issue?

Chris_QPW

And on that subject one should always ask for the references that the AI used.

For instance:

"Your file is not damaged."

How can it possibly make that assumption without a smoking gun proof of what the problem actually is?

It can't, and I can pretty much guarantee if there was such proof it would been found by someone in this forum and posted here.

AI tends to be overly optimist and wants to "please the user" and will make statements like this for this reason.

Sceptic

Copilot always lists the references. Sometimes it is better to skip what AI has generated and go directly to the references.

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20579274#Comment_20579274

When you referred to the AI, I thought you meant the AI assistant in the Quicken Support chat. I searched our internal tickets, and I didn't find anything that matches the specific issue you described. The AI's claim that it's a known issue appears to be incorrect. Did the AI show you its sources? Did you review them?

As @Sceptic recommended earlier, contacting Quicken Support directly would be the best way to get assistance with this issue, as they have tools we can't access on the Community, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

If contacting Support is not a viable option, since this issue is affecting only one account, I recommend that you start troubleshooting for a file-specific problem. To start, try validating your data file. Please save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

I hope this helps!

tkstaple

Thanks Kristina. I'm giving the validate file a try. I won't be able to determine if it's fixed until the next download from Fidelity.

Quicken Kristina

Thank you for the follow-up,

Please let me know what happens!