I have been using my Quicken Premier 2011 CD on this same computer, just doing manual entries, with no problems. I now want to use this 2019 version I have, but the program will not allow me to access my accounts. I already had Q2019 convert my data file, and it appears in the File Tab, so that was no problem. When I open the program on my desktop, it opens to a gray screen, showing the File & Help tabs in the top left and my data file name. The screen directs me to Quicken.com or contact/call Quicken help. Does anyone know if there is a way to make this program functional?