Quicken cloud sync has "important" errors and Repair Field is empty

hgclay · February 2019

I have errors in Cloud Sync of Severity = important; illegal Operation: {0}, but the "Repair" recommendation field is empty. The log file doesn't help either.
I have double-checked the transactions and there is no discernable error.

Any clues why this error occurs?

Quicken Harold · February 2019

Hello there. Appreciate your question.

Which version of Quicken is everyone using: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

I would recommend resetting the cloud data to make sure that the data coming in is able to be seen on the mobile app.

Here are some recommended steps:
1) Close the Mobile App, tap on the 3 dashes on the top left hand side and then choose Log Out in Red.
2) Once logged out, I would reset the cloud:
Windows: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows
Mac: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-mac
3) Once it's updated, I would do a One Step Update (download new transactions) to ensure that the data is updated.
4) Log back into the Mobile app and choose your account.

Hope this information is helpful. Please let us know if you have any questions.

Respectfully,
~ Quicken Harold.

RichRoss · February 2019

I have the exact problem. There are no repair recommendations and no way to figure out how to resolve the situation.

sjc297 · February 2019

I am having the same problem:
The desktop transaction in "" on "" for $0.00 was not synced. The reference resource (parameter=accountId, id=140772612124837120) does not exist.

Quicken Harold · February 2019

Hello there. Appreciate your question.

Which version of Quicken is everyone using: https://community.quicken.com/discussion/7307115/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet

I would recommend resetting the cloud data to make sure that the data coming in is able to be seen on the mobile app.

Here are some recommended steps:
1) Close the Mobile App, tap on the 3 dashes on the top left hand side and then choose Log Out in Red.
2) Once logged out, I would reset the cloud:
Windows: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows
Mac: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-mac
3) Once it's updated, I would do a One Step Update (download new transactions) to ensure that the data is updated.
4) Log back into the Mobile app and choose your account.

Hope this information is helpful. Please let us know if you have any questions.

Respectfully,
~ Quicken Harold.

Quicken_Tyka · March 2019

Hello all!

Did anyone have any luck with the steps posted above?

Is anyone still experiencing this error? Please let us know so we can get you a solution.

Thank you!

-Quicken Tyka

hgclay · March 2019

Don't recommend it!
It corrupted my Quicken Premier installation so badly that I cannot even re-install it to repair!!
The Quicken installer says that I need to manually uninstall the existing Quicken first, but Programs and Apps can't find any Quicken, and even regedit.exe is no help--there are user keys for but no reference registrations to software. I downloaded the user keys for safe-keeping and deleted them and still can't uninstall or install.

Quicken_Tyka · March 2019

Thank you for the response, sorry to hear that this hasn't been resolved thus far.

Try running the QcleanUI that can be found at https://www.quicken.com/support/using-qcleanui-uninstall-quicken.

This should take care of any installation errors you are currently facing.

-Quicken Tyka

Quicken cloud sync has "important" errors and Repair Field is empty

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