"Quicken is not installed on this machine" when installing patch

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System
System Member admin
in Installing and Updating (Windows)
This discussion was created from comments split from: Having trouble with one-step update (updated title).

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  • DH
    DH Member ✭✭
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    Just tried to install the patch and it said "Quicken is not installed on this machine". I even opened Quicken and it closed it with the same error message. Looks like you have more work to do.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello DH,

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response. 

    We will need a bit more information to be able to assist. Please take a moment to review the information here and post back with the year and version of Quicken you are currently running.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    -Quicken Tyka


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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    The error message MIGHT mean that you're running one Q product and you downloaded the patch for another product (say, a later or earlier product year). 
    THUS, as an example, the QW Subscription patch wouldn't find QW Subscription if you're running QW2017 (or before).

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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