R30.21 - now when opening Tax Planner or Portfolio Analyzer - tries to UN-install Quicken

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Allan
Allan Member ✭✭
edited August 2022 in Errors and Troubleshooting (Windows)
Quicken Premier V R30.21. The error appears when opening Portfolio Analyzer & Tax Planner.
I have the original installer file, but cannot find the .msi file.
It's looking in C:\Users\Administrator\App Data ....., but I am unable to search for it.
Also put GPUCache folder on desktop.

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Answers

  • Gary
    Gary Member ✭✭✭
    edited January 2021 Answer ✓
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    I had to reinstall quicken using a patch provided by quicken support. Was told there was a system issue.

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2021
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    Was reading this - and now just tried on my Qwin Deluxe R30.21 -
    and YES - clicked on Tax Planner - and it tried to install.
    Quickly Clicked on the Cancel - and it seems ok now....
    [EDIT] - updated topic title to better reflect this new Q&A not related to R31.6
    It appears that now even R30.21 is affected by some internal "update"
    that is not caused by installing R31.xx -


    QWin - R54.16 - Win10

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
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    ps56k said:
    Was reading this - and now just tried on my Qwin Deluxe R30.21 -
    and YES - clicked on Tax Planner - and it tried to install.
    Quickly Clicked on the Cancel - and it seems ok now....
    [EDIT] - updated topic title to better reflect this new Q&A not related to R31.6
    It appears that now even R30.21 is affected by some internal "update"
    that is not caused by installing R31.xx -


    There are other reports that connect this problem to the Lifetime Planner too.
    The thing that the Tax Planner and the Life Time Planner have in common is they are both using the IE libraries to display Active X webpages.

    Something is really strange is going on at a pretty low level.
    Signature:
    This is my website: http://www.quicknperlwiz.com/
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
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    Chris_QPW said: There are other reports that connect this problem to the Lifetime Planner too.  The thing that the Tax Planner and the Life Time Planner have in common is they are both using the IE libraries to display Active X webpages. 

    Something is really strange is going on at a pretty low level.
    Wonder if it is related to some recent MS update ?

    QWin - R54.16 - Win10

  • Allan
    Allan Member ✭✭
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    Thanks for the prompt responses. I downloaded the Mondo patch, & it worked.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 2021
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    any thoughts on why this is happening in R30.21 -
    and if R31.7 addresses it ?



    QWin - R54.16 - Win10

  • MarkDS
    MarkDS Member ✭✭
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    from: @Quicken Kathryn

    https://community.quicken.com/discussion/7886957/update-1-22-21-issue-importing-web-connect-qfx-files-using-lifetime-planner-in-windows-31-6#latest

    ==> Hello All,
    We're released a fix for this issue in a revised 31.6 patch. This patch is available for all users, and does not need to be installed (no action needs to be taken by you to receive the patch outside of closing and reopening Quicken).
This discussion has been closed.

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