Receive CC-503 error, then CC-501 error for Bellco-CO accounts every time I try to update

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Dan-Z
Dan-Z Member ✭
in Download, Add/Update Accounts (Windows)
I try to update my Bellco-CO accounts on a daily basis. When I do this, I first receive the CC-503 error saying my login information is incorrect (which it is not and has not changed). I click the Fix It button that appears. I click Update and it returns with a success message. I click the Update Again button thinking that it will work, but I am returned the CC-501 error - every single time. I have reinstalled Quicken, created a brand new Quicken file, and can add the accounts, but when I try to update the same process happens. I am lost on how to fix this.
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Dan-Z,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, please review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-503.

    If you still receive error CC-501 after trying the CC-503 troubleshooting instructions, then please review this support article regarding error CC-501.

    As stated at the bottom of the article regarding error CC-501, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to investigate the internal error, and will likely be required to file an escalation in order to have this error successfully resolved.

    I hope this helps!

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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