No New Transactions with Chase (EWC)

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System
System Member admin
in Download, Add/Update Accounts (Windows)
This discussion was created from comments split from: Discover is not updating transactions.

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  • Ken B
    Ken B Member ✭
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    I am having the same problem with my Chase Express Web Connect accounts - no new transaction have downloaded since 2/9?
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Ken B,

    Thank you for reaching out to the Community to tell us about your issue though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Setup Now).

    Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!

    -Quicken Anja
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