Is anyone encountering difficulties with saving changes such as customizing reports? (Q W Canada)

bobmacle · March 2021

I have been encountering problems with customizing reports wher the change is not saved. A similar problem exists with saving information on bills and deposits in the Scheduled section. I save somethin g but the next day it is gone. This ihas been happening for the last couple of months, 2020 Home and Business, Canadian version.

Quicken Francisco · March 2021

Hello @bobmacle

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd. I'm wondering here if we may need to try a copy and validate to see if this may help us. I'll leave the steps down below.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you've had a chance let us know how we're able to find out. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco

UKR · March 2021

More details, please.

Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.

bobmacle · March 2021

This just shows an empty file thast had been saved with four lines of data. It now acts asif the "save" command is being ignored.
Thank you for responding.

Quicken Francisco · March 2021

Hello @bobmacle

Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having. That is quite odd. I'm wondering here if we may need to try a copy and validate to see if this may help us. I'll leave the steps down below.

https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you've had a chance let us know how we're able to find out. If you're still having issues we'll see what we can try next.

Thanks,

Quicken Francisco

Is anyone encountering difficulties with saving changes such as customizing reports? (Q W Canada)

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