Issue connecting Bank of America to Quicken for Windows. CC-502

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jlininger
jlininger Member ✭
in Download, Add/Update Accounts (Windows)
Is anyone else having an issue connecting to Bank of America when setting up Quicken for Windows?

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
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    jlininger said:
    I don't have log files. I have not been able to set up an account yet as the first time setup of my bank gives me the error.
    Thank you for your response.

    Even if the account(s) has not been set up yet, generating the error while attempting to add and set up the account should still create log files that our support team can collect and review.

    I hope this clarifies things for you! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Options
    Hello @jlininger,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-502.

    As stated at the bottom of the article, if the error persists after 24 hours or more, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.

    Please click here to review Quicken Support's hours of operation.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • jlininger
    jlininger Member ✭
    Options
    I don't have log files. I have not been able to set up an account yet as the first time setup of my bank gives me the error.
  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Options
    jlininger said:
    I don't have log files. I have not been able to set up an account yet as the first time setup of my bank gives me the error.
    Thank you for your response.

    Even if the account(s) has not been set up yet, generating the error while attempting to add and set up the account should still create log files that our support team can collect and review.

    I hope this clarifies things for you! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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