Resetting Capital One Account

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walusrs
walusrs Member ✭
in Download, Add/Update Accounts (Windows)
We recieved a new card due to fraud and that stopped our downloads When I went to reset the account Capital 1 wanted to create a new account entirely and did not give me the option to download into the current account How can I fix this since it is actually the same account

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @walusrs,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, could you please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Set Up Now), please?

    Please, follow the instructions found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • walusrs
    walusrs Member ✭
    Options
    I am using download of Home Business and Rental . I have tried to reset and then I tried 3 times to deactivate and reactivate the account It just wants to add an additional account not combine it with my prior account
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭
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    Hello @walusrs

    Thank you for reaching out on the community and telling us about your issue. I do apologize for the issue you're having.

     

    In your case I do recommend contacting Quicken Support via phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly. I'll leave our hours down below so you can find a time that works best for you.

     

    Thanks

    -Quicken Francisco

     

    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT


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