hidden downloaded transactions

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R&B
R&B Member ✭✭
in Investing (Windows)
Flagged account says I have "downloaded transactions to review" , but the tab at the bottom of the screens says "downloaded transactions (0)". I can't reset the account because "downloaded transactions must be accepted. Not my only problem but I'm now stuck.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @R&B,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    If you haven't already, please take a moment to review and follow the troubleshooting instructions found in this support article regarding this topic.

    Let us know how it goes!

    -Quicken Anja
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  • R&B
    R&B Member ✭✭
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    Version

    Under "About Quicken" it lists version R32.10 for Windows 10 Enterprise. I've been going through the troubleshooter file that you sent; No help so far, but I've gotten to the point where it says restore from backup. I thought I'd involve my husband before I try to do that.

    Thanks for your help
    Brenda Bell
  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2021
    Options
    @R&B No problem and you're welcome! 

    Should restoring a backup also fail to resolve the issue, then at that point, I do recommend contacting Quicken Support directly instead, for more extensive troubleshooting and possible escalation if they see fit.

    Please click here to review Quicken Support's hours of operation.

    -Quicken Anja
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