SEFCU (NYS) and CC-501

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58kopykat
58kopykat Member ✭✭✭
edited September 2022 in Errors and Troubleshooting (Windows)
SEFCU changed its digital platform and Quicken hasn't been able to access those accounts since. I just spent 2 hours on the phone with SEFCU support and nothing worked. Windows 10; Chrome browser (if that matters); HP laptop; Spectrum internet; R36.23; Quicken Deluxe.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @58kopykat,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation if they see fit.

    Thank you!

    -Quicken Anja
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