schwab download created two accounts the old one and the new one

bobbaker1 said:

so how do I merge them?

Hello bobbaker1,

This issue with duplicated accounts can be frustrating. Thanks for reaching out to the Quicken Community. Normally, you would 'merge' accounts by moving the transactions from one account into another after disconnecting them from online services, however there are certain extenuating circumstances in play currently when it comes to Charles Schwab accounts.

For starters, what kind of accounts are we dealing with? Are any of these credit card or investment accounts? Are you noticing duplicate transactions within either of the duplicate accounts? Were you migrating your accounts recently, or converting from Mac to Windows?

It's also important to be aware of some of the open alerts affecting Charles Schwab accounts at the moment. You can follow these in the following threads:

Changes Made to Charles Schwab Accounts:
https://community.quicken.com/discussion/7900567/updated-12-17-21-changes-to-charles-schwab-accounts#latest

'Feature is Temporarily Unavailable' When Signing in to Schwab.com:
https://community.quicken.com/discussion/7902337/updated-12-15-21-feature-is-temporarily-unavailable-when-signing-in-to-schwab-com#latest

Errors Adding or Updating Charles Schwab Accounts:
https://community.quicken.com/discussion/7903666/resolved-12-14-21-errors-adding-or-updating-charles-schwab-accounts#latest

Schwab Duplicate Transactions:
https://community.quicken.com/discussion/7902333/updated-12-3-21-schwab-duplicate-transactions#latest

Charles Schwab Checking Account Missing Online Balance:
https://community.quicken.com/discussion/7902329/resolved-12-8-21-charles-schwab-checking-account-missing-online-balance#latest

Reauthorizing Charles Schwab Downloads Error OL-301-A
https://community.quicken.com/discussion/7901828/reauthorizing-charles-schwab-downloads-error-ol-301-a#latest

CC-501 or HTTP 400 Quicken Windows:
https://community.quicken.com/discussion/7901706/updated-12-2-21-schwab-users-may-see-error-cc-501-or-http-400-with-quicken-for-windows-accounts#latest

Be sure to properly reauthorize your accounts, of course. Let us know any further information about your situation if you can, and whether or not you have noticed any unique error messages. I will keep in touch about this issue.

Thanks,

Quicken Jared