Best Buy Credit Card cannot be added to mobile & web accounts

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JCrock
JCrock Member ✭
edited February 2022 in Errors and Troubleshooting (Mobile)
I had no problems with my Best Buy Credit Card being available on the Quicken Mobile App until to update at the end of December. The account is available when I do an update on the laptop. It is an Express Web Account and I have tried the suggestion to add the account again, then link to the existing account but the only access available is the Express not Direct.
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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @JCrock,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that will prompt the account to show in your Quicken Mobile app. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile app
    2. On your desktop program navigate to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken Mobile app
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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