Errors with Merrill Lynch (WINDOWS) [Edited]

Quicken Windows Subscription Member ✭✭✭
edited October 2022 in Errors and Troubleshooting (Windows)
Good morning. Just received OL-293-A error when attempting one-step update with Merrill Lynch. Anyone else having the same problem? It just started today, 1/11/22.

Quicken Premier for Windows (Subscription)
Version: R37.66
Windows 11

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Best Answer

  • Moderator mod
    Answer ✓
    Hello All, 

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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Answers

  • Member ✭✭✭
    I am unable to update from my Merrill Lynch account although it's been working for months. The message is that Quicken has received unexpected information. I have tried from two different systems....and I've validated my quicken files. Version R37.66 Build 27.1.37.66
  • Member ✭✭
    I am having the same problem with ML since this morning.
  • Member ✭✭✭
    Yes, same here. Merrill Lynch direct connect download worked okay yesterday (01/10/2022 at 10:13am). Stopped working today 01/11/2022 at 07:48am.

    Quicken Premier for Windows (Subscription)
    Version: R37.66
    Windows 10
  • Member ✭✭✭
    Yes, same here. Merrill Lynch direct connect download worked okay yesterday (01/10/2022 at 10:13am. Stopped working today 01/11/2022.

    Quicken Premier for Windows (Subscription)
    Version: R37.66
    Windows 10
  • Quicken Windows Subscription Member
    Merrill Lynch direct connect download worked okay yesterday (01/10/2022 at 8:20am). Stopped working today 01/11/2022 at 05:56am.

    Quicken Deluxe for Windows (Subscription)
    Version: R37.66
    Build: 27.1.37.66
    Windows 10 Enterprise
  • Member ✭✭✭✭
    Same here (OL-293-A). Noticed it last night (1/10/22) when I tried a one-step update. Not working this morning. I logged in to the website, but didn't see any unusual pop-ups or pages that are outside of the normal welcome page. I hope Merrill didn't pull the plug on Direct Connect.
  • Member ✭✭
    Having the same trouble like other post, error (OL-293-A) on all accounts. States 'unexpected information was received from your financial institution'.
  • Quicken Windows Subscription Member ✭✭✭
    download not working, error 293-A
  • Moderator mod
    edited January 2022
    Hello All, 

    Thank you for taking the time to visit the Community and report this error, though I apologize that you are experiencing this.

    Our teams are investigating this issue and looking to collect more information. To contribute to this investigation, we ask that you please navigate to Help > Report a Problem and submit your log files.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Member ✭✭✭
    edited January 2022
    I am also having an issue connecting to Merrill, but am getting OL-295-A

    (Appears to be fixed now)
  • Quicken Windows Subscription Member ✭✭✭
    I just started getting this error today, too.
  • Member ✭✭
    Does the team have an ETA on when this will be fixed?
  • Quicken Windows Subscription Member ✭✭✭
    attempted Merrill update which returns error 293_A. I logged directly into my Merrill account and noticed that a number of newly designed webpages on the site went live overnight.
  • Quicken Mac Subscription Member ✭✭✭
    Seems to be working again!
  • Moderator mod
    Answer ✓
    Hello All, 

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Windows Subscription Member ✭✭
    Same issue here OL 293 with ML. all other brokerage accounts and bank accounts working (although i reverted to previous quicken R37.66 version due to other update issues which occurred over weekend).
    all win 10 settings correct. is this quicken or ML issue?
  • Member ✭✭
    It's working now. Thank You
  • Quicken Windows Subscription Member ✭✭✭
    Still not working, as of 3:00 PM EST.
  • Quicken Windows Subscription Member ✭✭
    Still not working as of 5:30 PM ET. Could we get an update, please. What is causing the problem? Is it on the Merrill end or Quicken?
  • Member ✭✭✭✭
    Still getting failures, but this last time I tried (7:00pm ET), the error has changed to OL-297-A.
  • Member ✭✭✭✭
    edited January 2022
    Still receiving OL-293 as of 7:30PM ET 
  • Quicken Windows Subscription Moderator mod
    Hello all,

    We are aware that this issue is still ongoing and we apologize for the inconvenience. Please refer to Quicken Anja's comments above with the alert linked in them.

    Anyone experiencing the issue can go to Help>Report a problem from within their software to send log files over to Quicken. This will help us to get this issue resolved for you all.

    Thank you!




    Quicken Alyssa

  • Member ✭✭✭
    edited January 2022
    Count me as another receiving  ol-293-a  (for a couple of days) when attempting to update merrill accounts. I've sent in the logs and bookmarked the community alert.

  • Quicken Windows Subscription Member
    11/11 and 11/12 have been unable to update Merrill Lynch accounts. "Unexpected information" and OL-293-A error. Have not had such error over the years I have had Quicken.
  • Quicken Windows Subscription Member ✭✭✭
    The OL-293-A error persists as of 6:30 AM this morning. Like Jeanne, log files sent and community alert bookmarked.
  • Quicken Windows Subscription Member ✭✭
    Merrill OL 293 as of 728 Jan 12
  • Quicken Windows Subscription Member ✭✭
    Still not working this morning 1/12/22. Same error code OL293.
  • Quicken Windows Subscription Member ✭✭
    Still not fixed 1/12/22
  • Member ✭✭✭
    Still unable to download transaction using direct connect. Nonfunctional since Jan 10.
  • Quicken Windows Subscription Member ✭✭
    Found this page, due to my recent errors with downloading transactions.
This discussion has been closed.

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