(Canada) Simplii CC 502 error

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AnOnionOnMyBelt
AnOnionOnMyBelt Member ✭✭
edited May 2022 in All Things Canadian (Windows)
In January, One Step Update for Simplii Financial stopped working. Consistent CC-502 error. Downloading manually the Simplii website works fine.

It's still happening on just one account. A test file got the same CC 502 error.

I started a thread in February and no resolution as of yet. I'm going to need a solution or else there's little point in keeping my subscription.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @AnOnionOnMyBelt,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with Simplii Financial. 

    Could you please send your information logs over to Quicken so I may investigate this issue further and escalate it if needed?

    You can send your logs by navigating to Help > Report a Problem. 

    Please let me know once you have done this, I look forward to hearing your response. 

    -Quicken Jasmine

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  • AnOnionOnMyBelt
    AnOnionOnMyBelt Member ✭✭
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    Hey Jasmine...I've sent the log files
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @AnOnionOnMyBelt,

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.


    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

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