Downloaded short SBUX call, Quicken suggests CSX, Quicken Crashes

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lhaehn
lhaehn Member ✭✭
edited July 2022 in Errors and Troubleshooting (Windows)
Quicken always crashes after downloading transaction of a short SBUX call that Quicken suggests be matched against CSX stock. Selecting No, accepting transaction, clicking Done. Quicken crashes.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    For the record, more details, please.
    What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using?
    US, Canadian or other country version?
    Is your subscription expired or still active?
    Click Help / About Quicken to get this information.

  • lhaehn
    lhaehn Member ✭✭
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    AS REQUESTED BY SUPER USER URK: Quicken Premier V: R40.21 B: 27.1.40.21 Windows 10 Enterprise Membership valid until June 16, 2022. US version.
    BTW: the facility 'Report A Problem to Quicken' under Help always fails if an additional file is included. ALWAYS. See attached screen shot.
  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
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    I assume you are not creating the short position in Quicken at the time of the transaction but are instead waiting for the download to create the transaction in the transaction list?  If that's the case, then I'd try manually entering the ShtSell transaction and giving the position a name, e.g. Call Starbucks $75 Exp May 20, and trying to match the subsequent download against that?
    I'm kind of guessing that Quicken is choking on that long involved name, with all kinds of special characters that might be read as commands of some sort?
  • lhaehn
    lhaehn Member ✭✭
    edited June 2022
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    You are guessing, I agree, Tom Young, SuperUser. [Removed - Speculation/Disruptive] I would suggest this condition be tested for.
  • lhaehn
    lhaehn Member ✭✭
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    The two problems of Quicken consistently crashing and the inability of attaching screen shots to 'Report a problem to Quicken.'
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    lhaehn said:
    AS REQUESTED BY SUPER USER URK: Quicken Premier V: R40.21 B: 27.1.40.21 Windows 10 Enterprise Membership valid until June 16, 2022. US version.
    BTW: the facility 'Report A Problem to Quicken' under Help always fails if an additional file is included. ALWAYS. See attached screen shot.

    If you haven't done so already, please try the following actions:

    • Please verify this:
      In Windows Control Panel / System / Advanced System Settings / Environment Variables ensure that both the TEMP and TMP variables point to a valid and existing folder, typically C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp
      If they point to an incorrect or non-existent folder or drive change both variables to an existing folder on C:\ e.g., C:\Temp (or create one) and reboot Windows.
      If the Temp folder is located on a too-small SSD C: - drive and you have an internal standard hard disk, too, move the Temp folder to the internal hard disk and change the TEMP and TMP variables
      If the folder exists … does your Windows User Account have proper access rights to this folder?
      If Quicken cannot create and use temporary files, all sorts of malfunctions will occur.
      If the Temp folder is full of junk, clean it out. Delete all files and subfolders within the Temp folder structure that Windows allows you to delete. You may have to skip a few that are actively in use.
      Make sure that files in the Temp folder are NOT accessed by cloud backup software at all.
      Run CHKDSK /r on your C: - drive (or perform Error Checking from Windows File Explorer, Properties, Tools tab).
    • Have you recently enabled a VPN?
      If so, this might be the problem. Try turning the VPN off and see if that helps.
      Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
      Quicken needs to be able to establish outbound Internet connections for the program to work.
    • Try rebooting your network router

     

    Validate and Supervalidate instructions

    First save a backup file prior to performing these steps

    Validate: 

    1. File
    1. Validate and Repair File...
    2. Validate File
    3. Click OK
    1. Close the Data Log
    2. Close Quicken (leave it closed for at least 30 secs)
    1. Reopen Quicken and see if the issue persists.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Supervalidate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

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