Account update errors - CC-501 and MFA auth issues

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golfer711
golfer711 Member ✭✭
edited July 2022 in Errors and Troubleshooting (Windows)
I've been experiencing multiple issues the last week or two - CC-501 across Chase, Bank of America and American express, among others. I also have accounts showing last update of june 3 with multiple transactions downloaded subsequent to that date. I use dual factor authentication on Bank of AMerica and quicken no longer asks me for the dual factor when I update quicken, however, when I log in to the website it continues to ask for the dual factor info.

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  • golfer711
    golfer711 Member ✭✭
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    i'm also experiencing issues with deactivating accounts - when i select deactivate and then yes.... it will not deactivate the account.....
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @golfer711,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will then likely be required to file an escalation in order to have it successfully resolved.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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