Morgan Stanley - Download Error (2005)

spencerw
spencerw Member ✭✭
Hi -
Having Issues connecting with Morgan Stanley Wealth Management.

Getting "Download Error (2005) - Account not authorized"

Quicken 6.9.0
MacOS 12.5.1

Quicken support

Comments

  • Hello @spencerw,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Morgan Stanley Wealth Management account(s). 

    I have located a Support Article that discusses some troubleshooting steps to take when presented with a Download Error (2005) message. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case). 

    I hope this helps!
    -Quicken Jasmine
  • cony
    cony Member ✭✭
    I am having a similar problem downloading from Morgan Stanley Cash Management on Quicken Mac Premier latest version.
    Quicken support had be disable the account and try to reconnect. The result is the message attached. This has continued for many days. I also contacted Morgan Stanley who referreds me to Quicken.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @cony,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let us know how it goes!
    -Quicken Anja
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