Check Pay Account Sync Error

When attempting to pay a bill using check pay, an error message stating, "Check Pay Account Sync Error" is displayed when I click the "Submit" button. The error message recommends to "...disable and re-enable the payment account..." if the problem persists. I have followed the recommendation but that hasn't solved the issue.

Do you have any advice, suggestions, etc.?

Thanks!

-Dave

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @davegutberlet,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.
    -Quicken Anja
  • davegutberlet
    davegutberlet Member ✭✭
    Thanks for letting me know!!
  • Quicken Anja
    Quicken Anja Moderator mod
    You're welcome!
    -Quicken Anja
  • davem1943
    davem1943 Member ✭✭
    edited September 6
    [Removed - Rant]
  • davem1943
    davem1943 Member ✭✭
    edited September 6
    [Removed - Rant]
  • rxyquicka
    rxyquicka Member ✭✭
    edited September 15
    I am experiencing the same problem. I will probably have to write a check by hand instead of using Check Pay to pay a bill. [Removed - Violation of Community Guidelines]
  • davem1943
    davem1943 Member ✭✭
    edited September 15
    How about an update on this..[Removed - Speculation]  People paid for a service they can not use which in turn cost them extra to mail their checks..
  • Jay_VW
    Jay_VW Member ✭✭
    edited September 15
    > @davem1943 said:
    > How about an update on this.. [Removed - Speculation] People paid for a service they can not use which in turn cost them extra to mail their checks..

    I agree... Quicken Anja. How about an update???
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed or late payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

  • davem1943
    davem1943 Member ✭✭
    > @UKR said:
    > Be sure to avoid late fees and penalty interest rates
    >
    > Are you about to be
    > late with making your bill payment due to problems or unexpected delays in
    > Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a
    > timely fashion?
    >
    > Due to the
    > complexity of the matter it can take apparently forever to identify and fix a
    > problem. While you're fighting the Bill Manager windmill, waiting for the
    > problems to be resolved, to avoid missed or late payments I recommend you logon
    > directly to the biller's website and authorize them to direct debit (aka PAC
    > Draft, Autopay, APS, etc.) the next and perhaps all future payments from your
    > checking account or a credit card. The biller will do all the work for you and
    > make an electronic debit on the due date and you don't have to worry about
    > being late.
    >
    > In Quicken unlink
    > the bill and just record a scheduled reminder which does not execute as an
    > online payment into your account register on or before the Due Date and before
    > you download transactions from the bank or credit card containing the payment
    > transaction. That will allow Quicken to match your register transaction to the
    > downloaded data and not cause any further issues.

    This would be fine if all of your billers supported this.. I happen to have some that don't..
  • UKR
    UKR SuperUser ✭✭✭✭✭
    davem1943 said:
    ...
    This would be fine if all of your billers supported this.. I happen to have some that don't..
    If they don't support Quick Pay and they don't have a website where you can make payments and you can't make Check Pay work for you ... oh, the horror! ...
    in other words, if all else fails, you do still have a personal checkbook or a stack of Quicken-printable checks, don't you? Write a paper check and mail it, giving about 10 days for mailing and processing time.

  • davem1943
    davem1943 Member ✭✭
    > @UKR said:
    > If they don't support Quick Pay and they don't have a website where you can make payments and you can't make Check Pay work for you ... oh, the horror! ...
    > in other words, if all else fails, you do still have a personal checkbook or a stack of Quicken-printable checks, don't you? Write a paper check and mail it, giving about 10 days for mailing and processing time.


    And we're back to the point I made.. It cost you extra to mail a check that Quicken should have done for you..
  • UKR
    UKR SuperUser ✭✭✭✭✭
    davem1943 said:
    And we're back to the point I made.. It cost you extra to mail a check that Quicken should have done for you..
    Don't forget, there's a limit on the number of free Check Pay checks you can make in a month. It costs you more when you need more checks than the monthly limit. See https://www.quicken.com/support/quicken-bill-manager-how-many-payments-can-i-make-each-month

  • davem1943
    davem1943 Member ✭✭
    "Don't forget, there's a limit on the number of free Check Pay checks you can make in a month. It costs you more when you need more checks than the monthly limit. See https://www.quicken.com/support/quicken-bill-manager-how-many-payments-can-i-make-each-month"

    Well there is no danger there right now since it doesn't work..
  • N11
    N11 Member ✭✭
    edited September 14
    Update: This was fixed with a new Quicken version this morning and it worked for me. Glad to see it!
  • rxyquicka
    rxyquicka Member ✭✭
    edited September 14
    I updated to version R43.26 earlier this morning. The CheckPay bug no longer exists.
  • Jay_VW
    Jay_VW Member ✭✭
    > @rxyquicka said:
    > I updated to version R43.26 earlier this morning. The CheckPay bug no longer exists.

    I've had the same experience.
This discussion has been closed.