SAFE Credit Union Direct connect not working

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barbara_93
barbara_93 Member ✭
edited October 2022 in Errors and Troubleshooting (Windows)
I have been getting the OL-301-A error all weekend when trying to download my transactions. Nothing seems to be helping.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @barbara_93,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your SAFE Credit Union account(s).

    I have located a support article that discusses some steps to take when presented with an OL-301-A error. You may follow this link to access that FAQ.

    As per the FAQ: If you have NOT updated from a discontinued version of Quicken 

    You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution.  If your financial institution states they can't assist, an escalation with them may be necessary. 

    I hope this clears things up!

    -Quicken Jasmine

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