American Express Download

Old Guy
Old Guy Member ✭✭✭
edited December 2022 in Download, Add/Update Accounts (Windows)
For the last two weeks Quicken seems to be locked when trying to download transactions from both our credit card accounts.  I tried to download from the American Express site and a notice came up that "recent changes" have resulted in not getting downloads.  What's up?

Any fixes?

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Best Answer

  • Old Guy
    Old Guy Member ✭✭✭
    edited November 2022 Answer ✓
    Hi Jasmine,

    I tried to copy the page, but it was a message was from American Express....

    Turns out that our American Express account was under another name, Hilton Honors....   We were able to re-connect with this name.

    Problem solved.

    Thanks for your prompt response. 

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    Hello @Old Guy,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response!

    -Quicken Jasmine

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  • Old Guy
    Old Guy Member ✭✭✭
    edited November 2022 Answer ✓
    Hi Jasmine,

    I tried to copy the page, but it was a message was from American Express....

    Turns out that our American Express account was under another name, Hilton Honors....   We were able to re-connect with this name.

    Problem solved.

    Thanks for your prompt response. 
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    Hello @Old Guy,

    Thanks for reaching back out to update us. 

    I am happy to hear that you were able to reach a resolution. 

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

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