One-Step Update continues spinning endlessley

Options
Rafi Schwartz
Rafi Schwartz Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
All accounts show the update as 'Complete' yet the One Step Update continues spinning and there is no 'Cancel' or 'Complete' option to close the update process.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Options
    Hello @Rafi Schwartz,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Dave mckenzie
    Dave mckenzie Member ✭
    Options
    :/ I have been experiencing the same issue Rafi. Your solution did not work for me. It would not allow me to switch user name because it is in update mode.
  • Quicken Anja
    Quicken Anja Moderator mod
    Options
    Hello @Dave mckenzie,

    Thank you for taking the time to visit the Community and adding to this discussion.

    You will need to close Quicken first (end with task manager if you have to), and when reopening Quicken, perform the steps I provided in my previous response first before initiating a One Step Update.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Dave mckenzie
    Dave mckenzie Member ✭
    Options
    Why does that happen? It happens every few days.
This discussion has been closed.

Categories