Bank of America Account Not Downloading (Q Mac)

Quicken Mac Subscription Member
edited April 2023 in Download, Add/Update Accounts (Mac)
Transactions for my Bank of America checking and savings accounts are not downloading. However, transactions for my Bank of America VISA card are downloading. I am using Quicken for Mac.
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Comments

  • Moderator mod
    Hello @NeilUngerleider,

    Thank you for reaching out to the Quicken Community. 

    Due to the nature of this issue and the recent migration of Bank of America, we recommend contacting Quicken Support directly for further assistance as they can walk you through troubleshooting steps and utilize functions such as screen share. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance. 

    -Quicken Jasmine

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  • Quicken Mac Subscription Member ✭✭
    I am having the same problem.
  • Quicken Windows Subscription Member ✭✭
    Same problem here downloading Bank of America bank account information as of this morning. Using Quicken for Windows.
  • Quicken Mac Subscription Member ✭✭
    Mine has resolved itself, so check your Quicken
  • Member ✭✭✭
    This happen right after each Quicken version upgrade. Online settings for Bank of America are getting reset and re-authorization needed. This issue is not new and should be addressed by Quicken support.
  • Quicken Windows Subscription Member ✭✭
    I get some transactions downloaded, but it often skips some. If I do a manual download from the B of A site, I get duplicates with Quicken does not recognize and 'match' so I have to edit the download. Ugh.
  • Moderator mod
    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Quicken Windows Subscription Member ✭✭✭
    I am having the same issue. It appears to be all Bank of America Accounts.
  • Quicken Windows Subscription Member ✭✭✭
    Upon further investigation, it appears that Bank of America needs to be "Reauthorized" to communicate with Quicken. The way to do this, in Quicken go to > Tools > Account List. Then on the Bank of America Account click the "Edit" button.  Select the "Online Services" tab, then click the "Reset Account" button. This will take you though the Bank of America Re-authorization procedure for 3rd parties. This worked for me. 
  • Quicken Windows Subscription Moderator admin
    Hi All, I am sorry for the trouble caused. Can you let me know if any of you are receiving any type of error message? Thank you. 

    -Quicken Janean

    Quicken Janean

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  • Quicken Mac Subscription Member ✭✭
    I am having the same problem. Some transactions this month have downloaded but many have not. Re-establishing the connection to Bank of America did not solve the problem.
  • Quicken Windows Subscription Member ✭✭
    same problem. no updates
  • Quicken Windows 2017 Member
    I am having the same problem over and over. Have reset the accounts many times.
  • Quicken Windows 2017 Member
    Same here. Tried resetting the connection too. It worked with my first setup a few days ago. Now it doesn't work at all.
  • Quicken Windows Subscription Member ✭✭
    Having the same issue as of today. Last update on 2/1 was fine. Resetting and reauthorizing did not solve the problem. I had to manually download the transactions for 7 accounts, 1 at a time!
  • Quicken Windows Subscription Member
    I would be delighted to reauthorize if Quicken would ask me to. It has my account totals with Bank of America right, but it skips major transactions (I sold my house and it doesn't know there was a $230,000 transfer into my account, for example). I'm using R47.15. I tried reinstalling it. This is Quicken for Windows, updated software twice today. I've used Quicken for 30 years and am not afraid to try a fix if somebody has found one. All other accounts are fine.
  • Quicken Windows Subscription Member
    Having the same problem. What's the fix Quicken?
  • Quicken Windows Subscription Member
    I did not have an issue as of February 4 but now it won't download any transactions. I did reset and reauthorize but it is still not updating the account. Weirdly, it does have the correct account balance at the bottom. Is there a fix for this?
  • Quicken Mac Subscription Member ✭✭
    edited February 2023
    Nevermind bank holiday
  • Quicken Mac Subscription Member ✭✭
    edited February 2023
    never mind bank holiday :)
  • Quicken Windows Subscription Member ✭✭

    Same problem. Win 11 Quicken for Windows running on Parallels/M1 Mac. last successful download appears to be ~ 2/16/23. Did the reset/re-authorization thing. That completed successfully but No Joy on downloads.

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