I am still unable to reauthorize Discover Bank accounts on Quicken since Sept 2022

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Deirdre Volpe
Deirdre Volpe Member ✭✭
edited February 2023 in Download, Add/Update Accounts (Windows)
Every time I try to reauthorize or "add" a new Discover Bank account I get the error message CC-501. The short version is the error message tells me not to call Discover and to wait a couple hours and try again. I have been 'waiting' since Sept 2022. I have multiple CD accounts there that were working for years before this. I'm tired of entering the transactions by hand. Will this be fixed soon. I have emailed for help from Quicken at least 8 times since this just began.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Deirdre Volpe,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.

    -Quicken Anja
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