Subscription Expired, but it is not

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Vic0205
Vic0205 Member ✭
edited March 2023 in Signing In, Passwords, and Activation (Mac)
I ave Quicken Premier. My membership is active until 2024. verified by logging into quicken and checking the website. But now it's expired.

Is here a problem with the authentication servers?

Now, What I can do?
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Vic0205,

    hank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Vic0205
    Vic0205 Member ✭
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    Hi Anja,

    I was follow step. But it isn't change. My account is Expried still.

    Plz, help me fix it.

    Thanks.
  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Is it possible that you have more than one Quicken ID?
    Are you a Canadian subscriber trying to work with a US account?
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