Ally Bank with 2FA and then CC-508 ? (edit)Closed
Also occurring for me in Quicken for Windows.
When you say “connected” @kon21 , you don't mean linked to another bank account, but another app like Quicken that talks to Ally? I am not familiar with plaid and curious what other apps talk to Ally. And maybe why.
> When you say “connected” @kon21 , you don't mean linked to another bank account, but another app like Quicken that talks to Ally? I am not familiar with plaid and curious what other apps talk to Ally. And maybe why.
Hi Bob, I use a debit card app, I have it linked to Ally to make transfers to keep a balance on the card. that has stopped working as well. Plaid is a service to connect your app to a banking institution. So far both of my apps have stopped working with Ally while other banks that use the same linking system work fine. Sure seems like an issue at Ally and not Quicken.
it's a new error as of Feb 22 - there is also an ALERT on the forum -
and of course, everyone posting in this thread…
https://www.quicken.com/support/error-when-using-online-services-cc-508
I also deactivated the online services for Ally Bank and then set it up again. Still no update but Quicken displayed a message that perhaps Ally wants me to read an updated agreement (been a Ally customer for many years and I didn't receive any messages from them to sign any agreements). So I called Ally customer service and was told Ally Tech Support said "We don't support Quicken anymore." What?! WTF was my reply and although I threatened to withdraw ALL OF MY THOUSANDS OF DOLLARS, they didn't care. Same answer. What did Quicken do to make them so mad? I'm not sure who to be more mad at...Ally or Quicken. Anyone else solved this problem?
There are two threads - one for QWin and one for QMac - along with a Forum Alert -
Someone reported in another thread that they talked to someone in technical support at Ally who told them that Ally has eliminated Quicken access with their latest security update, and that it will not be returning. I don't know if that's true or not, but if it is, I'll be closing my Ally account.
> Someone reported in another thread that they talked to someone in technical support at Ally who told them that Ally has eliminated Quicken access with their latest security update, and that it will not be returning. I don't know if that's true or not, but if it is, I'll be closing my Ally account.
It's more than just Quicken access, all Plaid connections used by apps are also broken when trying to connect to Ally.
Ally responded to my message: “we are aware of the issue and actively working to have it resolved.”
along with what seems like boilerplate for setting up an Ally account in Quicken which I won't repeat here.
It's not just Mac. same problem in Quicken for Windows. Quicken says Ally requires 2FA, I tell it to have Ally send me a code, I get the code, enter it in Quicken and it just fails. After that I get a CC-508 in the Update Summary telling me “Your financial institution's website has a new page or pop-up window that needs your response.” Problem is, I already responded!
It “appears” their maintenance is done as phone app back working, but still broken in Quicken. So either they do not intend to fix this or this is a separate issue coincidental with planned maintenance and they have not solved it yet. From what Ally has told other Quicken users, could be either.
This issue continues this morning… Interesting that I maintain 2 data files (mine and my parents). My Parents' file downloads from Ally just fine (no errors), but on ours we get the 2FA notification and then the cc-508 error.
> What would I do with my time if I didn't have a QUICKEN issue to try to resolve? ...... Lord, have mercy.
I feel the same way! Seem like there's something new blowing up every week or two
Thank you for taking the time to visit the Community and report this issue here, though I apologize that you are experiencing this.
This has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
Thank you!
-Quicken Anja
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