American Express New Sign-In Method Not Working

I recieved the same message. It did reauthorize, but when it wanted to add an account to Quicken it wanted to link to an existing checking account and I could not link it to my existing AmExp account. I could create a new account and it went back a year of transactions that I would have to catergorize. If I could just link it to my existing account I think it all would be good. Any suggestions?

I have a personal and a corporate card and the personal appears and allows for the reauthorization, but the corporate card does not seem to work. Quicken continues to prompt me to reauthorize, but there is no way to get the right key for the corporate account. Still broken 2/9/2023

Yeah, my corporate account (only one I have) will not download because it doesn't show up in the list to reauthorize, very frustrating.

Credit card and personal loan. Same problem. Requests reauthorize loan. Only credit card appears on check list Amex site. Looks like they have work to do. Testing prior to release would have been nice.

Mark J Thomas said:

When I did the reauthorization yesterday it put old amex transactions into a bunch of different accounts, so I just restored my file from backup. Today I got the pop up message to reauthorize right away...I think I'll be patient on this one.

For this problem, I suggest you look at my comment here:
https://community.quicken.com/discussion/comment/20337963/#Comment_20337963
EDIT:  It looks like there is an official article for this same issue:
https://www.quicken.com/support/deactivate-and-reactivate-online-banking-services-quicken-account

For the others that have a corporate card I suggest you follow this thread:
https://community.quicken.com/discussion/7929452/reauthorize-american-express-does-not-include-corporate-card

EDIT:  I think this announcement is also referring to the same problem:
https://community.quicken.com/discussion/7929522/new-2-10-23-american-express-unable-to-select-accounts-to-authorize

I have the same authorization problem with this new method of reauthorizing existing American Express cards which have always worked in the past with Quicken. I have a single login at Amex that I use for managing my two credit cards (one personal and one corporate). During the Quicken reauthorization process only the personal card is shown for selection after Quicken redirects me to the American express sign in page and I login in with my American Express credentials.

Yesterday, I contacted both Quicken support and the American Express “Digital Assistance Team” regarding the missing corporate card from the reauthorization page. After a four hour telephone call with both companies it was quite clear this problem is not going to be fixed anytime soon. The outcome was the classic finger pointing game with absolutely no resolution in the end.

The Quicken reauthorization process redirects us to sign in at the American Express hosted page https://www.americanexpress.com/account/oauth/connect. This is the regular American Express enrollment page that American Express uses for customers to enroll new Amex cards for online access at American express. There is no dispute from Quicken support or American Express that this is an American Express owned page. The problem with the finger pointing is that American Express says Quicken should be proving the information to the sign in page for what credit card is being reauthorized. On the other hand, Quicken support says American Express is supposed to provide a selectable list of all credit cards currently enrolled for online management at American Express. Quicken support is standing their ground that I need to contact American Express so they can fix things on their side and American Express is standing their ground saying Quicken needs to fix things on their end.

After the marathon calls to both companies I contacted Quicken support once again and spoke with anther representative who said they have seen the problem before. I was told American Express is actively “migrating” all enrolled cards and that my corporate card has not yet been migrated for use in this new reauthorization process. I then checked with the American Express digital team to get an ETA on the migration and they had no idea what Quicken support was talking about.

While still not working, Quicken seems to have some minor movement in reverting back to the old American Express authorization functionality.

To see what I mean, deactivate the working American Express card online access in Quicken and then go through the online setup once again in Quicken for that card. Rather than selecting American Express from the “popular institutions” type “American” in the search bar, highlight “American Express” in the list of institutions, and select “Advanced Options”. On the “Add Account” screen you’ll see that Quicken has added back the original “Direct Connect” option which was the old way Quicken connected into American Express. Select “Direct Connect”, continue on through the redirected sign-in page, choose your working credit card again, and head back into Quicken to see the working credit card reauthorized without any issue.

The new problems with the reverted changes so far is 1) after the "Direct Connect" authorization process Quicken is still internally using the new “Express Web Connect+” authorization for American Express even though “Direct Connect” was chosen and 2) the second American Express credit card (corporate card in my case) still is not recognized even when “Direct Connect” is chosen.

Attached are screen images I was referring to.

I have the same exact problem.

Still no resolution on this problem.

Latest update from Quicken is a work in progress...

https://community.quicken.com/discussion/7929522/ongoing-3-2-23-american-express-unable-to-select-accounts-to-authorize#latest

The latest update for the mac does not fix American Express authorization problem. Hopefully soon. Been a problem since early feb.

I can confirm that this is also still not fixed for me with the latest update and a Bonvoy Amex Card.

So it seems the recent Quicken Premier for Windows fix, Version R48.15 Build 27.1.48.15, for the American Express reauthorization problem when having both a personal credit card and a corporate card in Quicken went bust sometime between yesterday and today. A new issue now exists when trying to update both of the accounts in Quicken (see “AmexCreditCardError_PersonnalCorp.JPG”).

The CC-501 error (see “CC-501_Error.JPG”) goes to the FAQ at https://www.quicken.com/support/error-when-using-online-services-cc-501 and the CC-601 error (see “CC-601_Error.JPG”) goes to the FAQ at https://www.quicken.com/support/error-when-using-online-services-cc-601”.

At this point in time the Quicken American Express issue is beyond ridiculous because what works one day is broken the next along with an open ended resolution time frame.

@Chris_QPW - Thanks for the feedback!

For anyone still having problems I suggest you contact Quicken Support:

https://www.quicken.com/support#contact-support

@Quicken Kristina -

As of April 6, 2023 I still have the CC-501 and CC-601 errors which started up on April 3. After calling Quicken support just now I found out these errors were being generated by both a problem on the internal Quicken servers on that day along with residual problems that the errors caused on the account registrations in Quicken for Windows. The only way to overcome the errors is by the following steps as per Quicken support. I have confirmed the steps worked for me...

1) For each American Express account deactivate the online setup.
2) For each American Express account reactivate the online setup.