Fidelity NetBenefits OL-304-A

Hello @Rao A.,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. This issue can happen if you haven't authorized online services for that account (with Direct Connect, the financial institution may require you contact them or authorize through their website). You could also get that error if the account is closed or if something changed on the financial institution side.

To troubleshoot this issue, first, backup your file, then follow the directions below:

1. Open the account register and accept any downloaded transactions.
2. Choose Tools menu > Account List.
3. Click the Edit button next to the account name.
4. In the Account Details window, click the Online Services tab.
5. Click Deactivate, and then click Yes to deactivate online services.
6. Click OK when prompted to confirm your choice.
7. Back on the Online Services tab, click Set up Now.
8. Enter the name of your bank and click Next.
9. Enter your credentials, select Save this password (if using password vault) and click Connect.
10. Choose LINK on the screen displayed after Quicken finds the available accounts at the financial institution for your login credentials and carefully link to your existing Quicken account(s). Please note, you cannot link an existing loan account. Those can only be added as new accounts
11. Go to your account register and click Account Actions > Update Now. This will refresh your online setup information.

Thank you.