I subscribe to Quicken Windows annually (current edition). There was a recent update, and since that time sync is slow. I reset the cloud data, and now Quicken does not auto sync when closing the program. It will sync manually. The settings are set to auto sync though (I have checked and double checked.
Is there another solution
Hello @gfcoll43,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. Do you keep your Quicken file on your C drive or is it on a shared network drive? Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)?
The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit. It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.
Thank you.
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
I don't use Quicken mobile, so I don't know if the sync to mobile/web is slow, but One Step Update has become extremely slow for the Canadian version. I've been complaining about this for more than a year and no one seems to be listening at Quicken….
Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-6836)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
Kristina, I have reported this issue many times over the last year. I've reported it using Report a Problem. I've reported it to regular support. I've reported it to escalated support. I've even reported it to the Office of the President. It's been well over a year and all I hear are the crickets.
Hi All, I am sorry that you are experiencing this issue. Can you provide a few more details that we can share with our team?
-How many accounts do you have?
-When did you start to notice the slowness? This release? A previous release?
-Do you have Cloud Sync turned on or off?
-Where is your data file located?
@Arctic Hare , thanks for your feedback. It has been shared with our teams as well. We are looking into this issue further.
We appreciate your patience as we look into this.
Quicken Janean
Make sure to sign up for the email digest to see a round up of your top posts.
@Janean… all of your questions have been answered several times previously
-How many accounts do you have?
A: I download transactions from three banks, involving three sets of login credentials and 8 - 10 bank accounts/credit cards
-When did you start to notice the slowness? This release? A previous release?
A: Several releases ago… the issue has been ongoing for more than a year.
-Do you have Cloud Sync turned on or off?
A: I don't use mobile/web. Cloud Sync is turned off.
-Where is your data file located?
A: On my local C: drive which is a 1 TB NVMe drive (super fast). And, no I do not use OneDrive or other file sync utilities.
It is straight forward to revert back to Web Connect; however, in my view, Web Connect is very inconvenient to use to download daily from multiple financial institutions. OSU takes a long time run (roughly 3-4 minutes), but I can do something else while it is running in the background, it requires no user interaction once initiated. When OSU runs at normal/full speed, it downloads from 3 financial institutions, obtains security quotes, and f/x rates all in about 20 seconds. When it is not running properly, it takes more than 3 minutes to complete.
