Quicken Freezes

Starting 6/1, Quicken is freezing for me when trying to do One Step Update (OSU). I tried to add a new brokerage account for Schwab, and then the problem started. As with others, I have read through the many different discussions on this subject and see others are having the same issue. When Quicken works, it is fantastic. I have been using it since 1994. Regarding this new freeze problem, I have tried a variety of fixes recommended in this and other discussions, including 'validate,' 'super validate,' limiting updates to only one account, not including investments, and more. I see others have tried the same. I tried waiting extended periods of up to 45 minutes to see if it worked itself through. Nothing has worked. Every time I start OSU it freezes. I even called for support... and while the Quicken staff (working in Latin America) was really nice, she said that the problem was my laptop and recommended I contact Microsoft for professional help. I tried turning off my anti-virus support, my firewall, and VPN.... nothing seems to work. Meanwhile, I see that Quicken staff set up an alert notice that they are working on it as of yesterday (6/5)...noting that they are aware of the problem, but have no solutions. When Quicken works, it is great! When it doesn't, is so frustrating. Interesting, my membership renewed 6/1... don't know if that is part of my problem? Arrrrr

Thanks, However, Quicken still freezes after update and with one step update. Can update individually. Freezing also with stock calculations. Almost 1.5 hours on the phone with them and no improvement.

Its very frustrating. Similar issue. Done a number re-installs. It seems to be issue with syncing to the cloud. Still staying with 50.16, but when its crashing on the start, using manual mondo update to 50.16. It does reset to R1 first and clears much better then just re-install. But doing this every other day is annoying. When updated and synced to cloud file, its working solid. I even tried to replace cloud file, then resync takes a long time to upload local file to cloud…. worked for a week, but this Sunday started crashing again. I'm sure they know about this issue, but I wonder that I do not see other posts, beside yours. Is this effects not everyone?

@mshiggins I'm not sure what you mean by file size growing. Do you mean if I look at the file in File Explorer, the filesize will change as Quicken is trying to open the file? If so, no, I don't think that is happening.

However, I will try the trick of setting the computer date back to when my file last worked successfully. I've also considered disconnecting from the network so there is no internet access to avoid any issues with syncing data.

I have a similar issue as Vickie today and that's new. My guess, Sunday 7/16 Quicken developers tried to work on the issue. Its definitely problem with connecting to cloud file. I'm using the Quicken daily and last week (whole 7 days) worked fine, till Sunday. When try to close Quicken, its was closing faster then usual and with not trying to sync (no message). Monday it changed, it get resync to cloud message and started fine. Its not for long. Today, as Vickie said, it get freeze before asking Vault Password, just hanged…. the only way to get it to start - ran QW27.1.50.16MPatch, its resetting Quicken file to the ground version (R1), then installs version R50.16 and then it works fine (for one day). Manual syncing are going easy, all reports are working and validation rans without issues.

I got a little further with setting my computer's date back to when Quicken last worked. My file actually opened but now is hung again…

I closed Quicken (forced closed by Windows) and opened the file again and it works!!

Checking my reminders before setting my date forward again.

FIXED!!!

With the PC's date set back to when the file last worked (6/22). I did a number of things but I think the final fix was this:

Using the new dashboard, I was able to skip all the bill reminders that were in the past (yes, I was behind on them). After clearing them all, then the blue dot went away next to the Bills & Income item. (I posted earlier that I was not able to directly open the Bills and Income module as it threw the dump file error - but the Dashboard tile that shows upcoming bills was the saving grace).

I then closed Quicken and set the date to today and my file is usable again.

So, I think the issue was an old bill reminder (or many) from May that was causing the file to hang.

Hope this helps someone else!

I have tried all the above and Quicken still freezing. This is getting real old, fast.

I had similar issue for awhile, since mid June (R50.14). But when I stopped sync to the cloud (disabled mobile & web) it stopped crashing on opening the file. BTW its not completely stopping sync to Quicken cloud, it disabled use it on web. Also, its interesting, while I had sync option, it give the option to see what my files reside on Quicken cloud and noticed 3 files were there. So, the default file was from 2017. So, I deleted files, except one I use. So, far for a week its stable, after a month of Quicken freezing on updates, crashing, uncounted re-installing.

whodiini - after 1st action and you had 51.10  gets open it would be critical to sign out/sign in preferences - that's the only option to replace cloud working file. Its sticky and after upgrade it saw mismatch between your local and cloud file, so it hangs on update and to stop it usually corrupting local file. You doing right trying to get your file up-to-date, so keep trying. To fall behind on updates is not that good idea. Also, I had this when after sync it mess up some accounts (removes all transactions). The whole idea to get your local file matched with cloud file correctly, then it will work. Also, not sure which institution you use for update, would be good idea to minimize to min accounts where transactions are current…

Just adding my comment to those who have already commented.

Running Windows 11. All updates are installed.

Running current version of Quicken Deluxe.

Quicken freezes during One step update. When I click on the X to close the update window, the screen behind the open window turns black, Quicken crashes, and error message is created and sent to Microsoft.

Thanks Lad for your comment; at least now I'm confident the current issue is not caused by my data file, but is a Quicken and/or Microsoft issue.