American Express - Cannot connect

jdmtx
jdmtx Quicken Windows Subscription Member
edited October 2023 in Errors and Troubleshooting (Windows)

For some reason I cannot download transactions for my AMEX credit card. When I try to reactivate the account the Quicken system times out and I get a message that says, "Quicken is having trouble connecting to American Express - Banking." This has been going on for several days. Any ideas?

Thanks

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @jdmtx,

    Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this issue.

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    I look forward to your response.

    -Quicken Jasmine

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  • Gcrandall
    Gcrandall Quicken Windows Subscription Member

    I have the same error

    image.png

    I have received this error for about 1 month. I deactivated the connection and try to reactivate but it does not connect. I have authorized quicken to have access on the AMEX website and it is still actively authorized.

This discussion has been closed.

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