CC-800 , TD Bank, multiple accounts

Steven Fleckenstein
Steven Fleckenstein Member ✭✭✭
edited November 2023 in Download, Add/Update Accounts (Windows)

This morning Quicken Classic R52.33 27.1.52.33 is reporting all my TD Bank accounts have been deleted during one step update with error CC-800. Logging onto the TD Bank website I discovered that all accounts are intact with new transactions. Is their a rift in the space-time continuum?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Steven Fleckenstein,

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Thanks!

    -Quicken Jasmine

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  • Steven Fleckenstein
    Steven Fleckenstein Member ✭✭✭

    My apologies, error is CC-800

    Screenshot 2023-10-19 122900.jpg
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Thank you @Steven Fleckenstein,

    If you've deactivated or deleted an account and then restored a Quicken backup file, you'll receive a CC-800 error. You may follow this link to access a Quicken Support Article which discusses more information and troubleshooting steps regarding this issue. It is highly recommended to save a backup before proceeding (just in case).

    Please reach back out to let us know how it goes!

    -Quicken Jasmine

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