Amex stopped downloading

I have had the same issue where Amex transactions do not download. I recall an issue early in Nov and had to deactivate and reactivate the Amex account. It did not go smoothly but eventually I got it done. Sorry, can't remember specifics. When I try to update I get the "complete" message but nothing is done! I have seen many other posts in the community with the same issue and it deserves an expedited resolution. I have been a Q user practically since its inception. The product has seen a lot of improvements over the last few years but the intermittent interface issues and sometimes arduous resolutions continue to taint the experience.

Same issue with my 6 American Express accounts that utilize two different user IDs. No transactions downloads for last 2 weeks. Also noticed that "online balance" is reported as "0.00 as of 0 2000". Perhaps that provides a clue to the programmers? I also deleted all authorizations for Quicken on the American Express website. Some of the cards had a dozen authorizations recorded over just a few days. Others had no authorizations even though they have been authorized in the past. Perhaps that's where the problem lies.

I have been reading that American Express accounts have been having transaction downloading issues for at least 2 weeks, which I also have been experiencing (3 weeks). I have been using Quicken for decades and this is the longest lasting unresolved issue in memory. I do believe this is a Quicken server side issue and if not resolved soon than my subscription renewal will not happen next month. There are other free apps that perform the same function without downloading transactions. AmEx happens to be most most frequently transacted account so Quicken would be pointless.

Yep, once again Quicken isn't downloading any transactions for my American Express credit card. Seems like periodically it quits downloading them then Quicken releases an update and they work once again and then, for whatever reason, once again they don't. Why can't you guys keep this part of the program working from update to update? Is it something on the part of American Express that keeps making it so they can't be downloaded? Please, I just want this app that I keep PAYING FOR to CONSISTENTLY WORK like it's SUPPOSED TO. Is that really too much to ask for? FIX YOUR BUGS!!!

In answer to your question, "Why should I pay Quicken when half the accounts I have will no longer update?" you have to decide whether Quicken is the best way to handle your finances. Yes, it can be frustrating when computer software program features don't always function as you desire or as they are designed and sometimes it isn't the software but the problem could exist with the financial institutions. Downloading bank transactions to Quicken is convenient for those who do not want to enter transactions manually, but is it really that inconvenient to manually enter your transactions?

I rarely write a check and use a debit card 3-4 times a month so I have only a small number of those types of transactions to manually enter into Quicken. I use credit cards for the majority of my purchases (groceries, household items, gasoline, dining, etc.) and pay the statement(s) in full each month so I have a fair amount of transactions to enter manually. . I am a long-time Quicken user and I don't find it inconvenient to manually enter credit card transactions. For me, it is easier to manually enter transactions than go through the frustration of trying to figure out why transactions won't download, getting financial institution errors, re-entering financial passwords, trying to find solutions, etc.

Same issue for me. One personal account has stopped downloading around the time everyone indicated. Unfortunately I don't know what goes across the card so I didn't know a big payment is required. This really creates a big issue for me to manage household finances. Quicken used to be reliable under Intuit. Now every year they have a major glitch. Oh and the denials get old. I have to renew my subscription in a few weeks and it gets more unpalatable. :( I have 20-25 years of data in Quicken and the wife keeps pushing to switch to Mint.

I spoke to a Quicken consultant at CS and he informed me that the list of financial institutions that have downloading issues is growing to a significant number. My take is that financial institutions are beginning to have concerns regarding Quicken "peaking and poking" around their backroom servers and do not seem a benefit to them. This may be a significant change to the value of Quicken. If Quicken has downloading issues, then there are many free accounting software apps that reconciliation is done manually, which is where Quicken may end up

Given JAC_CT's notice this morning, I gave DEACTIVATE/REACTIVATE another try. It wasn't successful. (Congrats on your success, JAC_CT.)

FYI, if anyone is still following this thread I have the same failed AMEX transaction download as detailed about BUT find that if I click on my AMEX account then download transactions from there, they all download normally.

Thanks for the suggestion, MENTJ. Unfortunately, it did not fix the AMEX download problem for me. (Congrats on your success!)