Quicken doesn’t honor email offering 50% off.
I was sent an email offering 50% off of quicken to “come back.” However, when I try to buy using the link, there is no discount and I am told I will be charged the full price. This is like bait and switch. If I had quickly clicked I would have been charged the full price. How can I get the offer? And why does Quicken do this?
Answers
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If you haven't already tried this, log into your Quicken account & then try using the link.
Quicken Mac subscription. Quicken user since 1990.
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Hello @GrandmaJo,
We advise that you contact Quicken Support directly for assistance and explain the email you received (or show them via screenshare).
Our support agents may be able to work with you and will have the necessary tools available in order to check on discount offers, that this channel, unfortunately, does not.
Thank you!
-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.5 -
If what @Jon suggested doesn't allow you to take the discount then you should probably contact Quicken Support via Phone or Chat at https://www.quicken.com/support#contact-support. Explain the situation and they will likely be able to extend that discount to you.
(Quicken Classic Premier Subscription: R55.26 on Windows 11)
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How long ago did your subscription expire? Generally, they only have 50% off offers for new users or those who's subscriptions have expired at least 90 days ago. (But I don't know the details of the offer you received.) You may want to contact Quicken Support to see if they can help honor the 50% off offer if you want to subscribe; no one on this forum can help with that.
Quicken Mac Subscription • Quicken user since 19930 -
Thank you for the helpful comments. The ad definitely said to Renew, and it has been close to 2 years since I subscribed, maybe longer. The ad definitely said to renew. I’ve tried to attach it. I just don’t understand how they can send something like this and then not have the link take you to the offer.
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Since you haven't had a subscription for awhile, you should also be able to get the 50% off offer for new customers.
In order to qualify for either a new customer or renewal discount, you probably have to log into your account on quicken.com; otherwise, how can they tell if you are a new, lapsed or current customer?
If you can't get the 50% Offer to pop up again, as I said, I would contact Quicken Support. you have the screen shot as proof of the offer. Once they verify that you have an expired subscription, hopefully they can do something to honor the 50% off price.
Quicken Mac Subscription • Quicken user since 19930 -
Quicken was able to honor the offer and I now have an updated subscription. The agent who helped me install was very helpful and efficient, as there were several problems that had to be solved, including the fact that Quicken kept trying to use an email that I no longer had and had changed a long time ago.
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@GrandmaJo Thanks for coming back and posting the resolution of your issue. (On this forum, we hear the complaints, but not always the successes! 😀) I'm glad to hear that you had (a) a helpful, competent Quicken Support representative, and (b) a successful resolution for the promised discount.
Quicken Mac Subscription • Quicken user since 19930 -
I have a related issue. I continually get these reweal with discount email ads to the email with my current Quicken account. The fine print always tells me I'm ineligible. So why are they sending me the offer. Very annoying and poor customer experience.
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renewal
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@Larry94044 I certainly can't guess at how the marketing people at Quicken do what they do, because they often do some pretty illogical things. 😂 But one possibility is whether you might have had at one time more than one Quicken ID, or used a different email address which comes into your current email? In the early days of Quicken Mac, I used a separate Quicken ID for beta testing (a practice they ended years ago). And because I use Gmail, I can have infinite variants of my email address which come to the same email account. So I sometimes get emails from Quicken encouraging me to come back or renew, and when I check the email header, I see they were sent to the old email address I used for testing a long time ago. I should probably try to find out how to get that old email address and Quicken ID deleted, but it hasn't been worth my time to contact Quicken Support to try to do that; I just ignore the irrelevant emails.
Quicken Mac Subscription • Quicken user since 19930 -
btw @GrandmaJo - in your screen capture, at the very top - it has the usual Quicken text indicating the deal is for NEW CUSTOMERS … and then, also as usual, totally confuses us with the “renewal” text -
QWin - R54.16 - Win10
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Nothing in the email said the offer was not for previous users. It just said the offer was also for New customers. Clearly said offer was for me to renew, and they did honor the offer. Usually at the bottom there is a line stating the offer is not for previous users but this email did not have that statement
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