Quicken hangs during One Step Update/Errors CC-501/CC-503 [Edited]

Quicken hung when I attempted to update "All accounts". If I updated the accounts one at a time, it succeeded. That may be a workaround.

When I went to update early yesterday morning, there was a warning that the update was having a problem, so may be wait. I updated later in the day yesterday with no problem. Today (12/2/8/23 11:32 AM EST) update is hanging. Just adding my two cents.

Ticket #10694813 Not sure if this is common knowledge or not but I've been able to get around the One Step Update by launching 'Download transactions' for each online account.

Quicken needs to resolve this issue. We pay good money each year. I'm a long time Quicken user and for the first I'm starting to look elsewhere.

I found a workaround by running OSU the first time and letting it "hang", closing out of quicken, and then re-opening quicken and running OSU a second time when it finishes in just a few moments. (I validate the file before running OSU the second time.) This has worked for me for all accounts, and just for a single account. It's as if the data downloads the first time and then gets "stuck". I agree with the previous comments that Quicken needs to fix this asap. Hope this helps.

The following financial institutions have failed on 12/27 and 12/28/23 (as of 11AM CST); American Express, Chase, Discover Bank, E-Trade Bank, and PayPal. Running Quicken R53.32 and Windows 11 Pro. Update finally completes after 15 minutes or so and returns CC-501 errors for the above institutions.

I'm experiencing the same thing. All accounts using Direct Connect work just fine. All those using EWC or EWC+ hang. This information should narrow the focus in determining the root cause.

I use Quicken in Windows 11. I have Quicken release R53.32.

I restored my main Quicken file from a backup on December 12. I cannot recall if I performed a One Step Update at that time or not. I was seeking to fix an issue involving many duplicate transactions that I had accidently imported from a QIF file.

I returned to use Quicken again on Dec 25. On that day, I received a number of CC-800 errors for accounts at Chase Bank under both my and my spouse's user IDs. I also saw similar errors for a Bank of America credit card and an American Express credit card.

I followed instructions to reset the accounts. During that process, I reauthorized each of the affected financial institutions. I noted that some of the accounts online were not linked to the correct accounts in Quicken. I had to fix this particularly for the Chase accounts. Eventually, all seemed to be downloaded and working properly.

Then on Dec 27, I again did a One Step Update. Several accounts again failed to download any transactions so I repeated the process to reauthorize accounts.

Today, on Dec 28, I again noted that transactions did not download from Chase or American Express. This time I watched the One Step Update process more carefully. None of the accounts from Amex, Bank of America, Charles Schwab, Chase (x 2), Citibank, or Health Equity showed any evidence of successfully downloading by turning on a green light icon. All use Express Web Connect. Accounts at Fidelty (x 2), Voya, and Vanguard worked fine. Those latter accounts use Direct Connect. The One Step Update process completes with no error messages.

What is the next step to troubleshoot this problem?

Thanks.

It seems to be working better now

I have 2 Fidelity accounts: brokerage and credit card. The OSU prompted the "Add Account" screen as shown above in this thread which worked for the brokerage account yet the Credit Card (Cash rewards) account dumps out with the dreaded CC-501 error. For that account, in the "Account Details/General" tab it lists the financial institution as "zzz-Fidelity Rewards CC" yet there's no way to edit/delete it. Hope the mods are watching this thread and can offer some guidance.

I ended up calling Quicken technical support. At the suggestion of the support tech, I deactivated all of the accounts that used Express Web Connect. I then went through the process of re-establishing a connection for each financial institution. This seems to have resolved the problem I was having. If it happens again, I will add a new comment.

I'm seeing that Express Web Connect accounts eventually seem to connect, but it takes about 10 minutes instead of 30 seconds like it used to work. Something is still not working for me.

My OSU is still very slow…. It eventually finishes, but one file I have with just 4 accounts takes 15+ minutes hanging on updating account. I see the quicken support team feels this issue from a couple of days ago is resolved, but I don't think it has gotten any better.

10:13 am est on December 29th and the problem is sill present. Update has been running for over 30 minutes with aprox. 25 complete, the rest "updating account"

one step update is broken, no specific errors - just never completes - what is going on ??