Missing downloads

I think I am having the same issue, Version 7.5.2 (Build 705.51955.100). Only happening on my Chase credit account, most transactions downloaded but some are missing. Had to manually reconcile on the 9th, downloading a spreadsheet and identifying missing transactions. Brought everything into balance and downloaded tonight and had to do it all over again.

I am having the same problem with American Express credit card transactions. I'm using Windows version R54.16. I'm tired of having to hunt down the missing transactions and then having to enter them manually.

This "might" get your missing transactions to download, but it will not fix the problem.

This is an ongoing problem which started at about the beginning of the year and affects both Quicken Mac and Quicken Windows users for all financial institutions where the connection type isn't Direct Connect or Web Connect/QFX file.

Note you most likely will find that the dropped transactions are ones that are the same amount as another transaction that was download "approximately" about the same time (days, maybe even weeks apart).

FWIW, from Jan 25 thru Feb 20 I had 10 missing transactions in my Chase CC account. I have seen none since then, even though there were a few instances of repeating amounts within a few days. So maybe a good sign, we'll see….

I noticed that I also have missing transactions on my Discover card. It seems to happen with only certain merchants but sometimes those merchants are downloaded. This seems to have started last Jan 2024.

I just had 13 transactions from many days in February suddenly show up today (March 11). They are from the same 3 or 4 restaurants. But there were other transactions from those same restaurants that were downloaded in a timely fashion during the same period. I am using Express Web Connect from Discover Card Account Center. There doesn't seem to be an option to use EWC+.

I spent a couple of hours trying to find these transactions from my statements to determine the out of balance cause with the online balance. Not happy.

I have the same issue with Wells Fargo accounts. Biggest issue is that the balance in Quicken is correct so adding any missing transactions manually will throw that off.
I was also directed by Support to disconnect and then reconnect the accounts which did upload those missing transactions but overrode previous corrections to individual transaction categories. This led to an hour of going back to change transaction catagories all over again.
Three days later and more missing transactions. I’m new to Quicken and fed up already. I’m getting none of the benefit since data is continuing to go missing and all the reporting and budgeting is unreliable.

The biggest problem with getting a good thread to follow is it seems like they refuse to acknowledge that this is a "generic" problem one that is not tied to a given financial institution or even between Quicken Windows/Mac.

If you look at this section of this site you will see that "missing transactions" ae posted many times, but they are always stating it like it is an individual financial institution problem:

https://community.quicken.com/categories/product-alerts

I wonder if everyone here just keeps posting until it's a crazy long thread? Does anyone know how to get their attention?

Here is my opinion/impression, partly based on being a long-time software developer.

First, I would state that if they have developers monitoring all these threads then they have a wasted software developer(s), because you can't read these threads and code at the same time. And they aren't trained to deal with customers either. On the other hand, even though the development group doesn't monitor this forum, that doesn't mean that they don't use it for a resource to try to find a solution to a problem. The difference is that when they are working on a given problem, they might search the forum/be directed to a given thread and read it.

Reporting of bugs is also not the moderator's primary job, but it is pretty clear to me and when they feel that they have useful information for the development or other groups they do pass that on. And yes, if there are a lot of people complaining about something then it is going to get more attention, and possibility to have it passed on. But I doubt endless complaints by one or two people is going to have a good effect. In fact, it might have the opposite effect.

On the other hand, the primary job of Quicken Support is to a) Try to solve the customer's problem. The secondary one would be to forward problems to the development group.

And then we come to "Help → Report a problem". Its main job is to get logs to the developers. Depending on the problem, these might be just the information they need to fix the problem.

And lastly, I'm going to state one more thing about "schedules/estimates" to fixing a bug. Unless the person(s) fixing the problem are basically in the last stages of fixing it, this is a useless question. Certainly, one I have been asked many a time, but the only real honest answer to it is "I don't know.". Even if you have identified the problem and are working on the code, there is always the possibility that you will run into some kind of problem or maybe even what you thought would fix the problem doesn't do it.

The question is like putting a box in front of someone and asking them to tell you what is in it. You can't know, what you don't know. And I'm sure a lot of people will also identify with this statement even if they don't work in software "It always seems to take more time than you thought it would." That is why it is a bad idea to state an estimate because the customers will think that has some actual reference to when it will actually get fixed, it will just as good as the guess of what is in that box.