Quicken Unable to Connect to AT&T Mobility e-Biller ?

Alan
Alan Quicken Mac Subscription Member, Mac Beta Beta
edited April 28 in Paying Bills, eBills & Scheduled Transactions (Mac)

I have been unable to set up AT&T Mobility e-bill on Quicken. I have a iMac and I am 100% updated for Mac and Quicken software. I have had this problem for months. The last time a Quick Pay transaction completed was Last August of 2022. Quicken support says it's ATT and ATT says it's Quicken. I can get through the process where it asks for the code from my email and it never completes from that point forward. It will sit in the Pending e-biller window for weeks. Then i'll erase it.

Alan

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Alan,

    I went ahead and checked the internal status of AT&T eBiller and unfortunately, it shows a degraded status which is why it will fail to connect at this time. We do not have an ETA on when this degraded status will be resolved.

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    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • Alan
    Alan Quicken Mac Subscription Member, Mac Beta Beta

    Hi Anja,

    Thanks for the reply. I have two more problematic e-billers. Auto Club of Southern California and Directv. Can you tell me if the also have an e-biller issue?

    Thank you

    Alan

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please consider this alternative to using Bill Manager. Many banks and billers, in an attempt to better secure their computer systems from hackers, are no longer willing to support third-party data aggregators like Quicken, Intuit, etc.

    cap71 avoid late fees.PNG

  • Alan
    Alan Quicken Mac Subscription Member, Mac Beta Beta

    Anja, UKR thank you for your comment. I have been a Quicken user and Beta tester over the past 23 years and my check register will prove it. I use the billers web site, Check Pay and Quick Pay depending on the situation. I want to support Quicken by stating issues that I am experiencing. In this day and age you would think there would be a way to make this payment process more streamlined and efficient. I'm not bashing Quicken I love the ease of use and enjoy the evolution of this financial software.

    Regards

    Alan

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20424983#Comment_20424983

    I apologize for the delay in my response.

    These 2 eBillers are currently also showing a degraded status.

    image.png
    image.png

    I apologize for any inconvenience this may cause! Thank you.

    -Quicken Anja
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