Updated Quicken to R56.9 - then it would not open... (edit)

pbkac
pbkac Quicken Windows Other Member
edited June 22 in Errors and Troubleshooting (Windows)

Using quicken classic deluxe on Windows 10. Last used 48-72 hours ago. Open program, put in password, and little blue circle spins… and spins… and spins. I installed the patch & it still isn't working.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pbkac,

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • pbkac
    pbkac Quicken Windows Other Member

    Thank you. Before I do so, one more question. My husband is the one that uses Quicken, I get stuck doing troubleshooting when needed. He doesn't know when he last saved our data. It could be months. Heck, a year. When I installed the update, I got a message, "Update successful! Quicken has been successfully updated to version R56.9… your data file was automatically backed up."

    So I should be safe uninsalling & reinstalling, or am I going to be starting COMPLETELY over?

    Thanks again

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    You (your husband's) Q data is stored in files that end with .QDF … NOT in the program. Just like word processing or spreadsheets aren't stored in the program.

    Un/Re installing Q won't touch your data … but if you want you could always do a Windows copy of the QDF file to a USB drive or such.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    I got a message, "Update successful! Quicken has been successfully updated to version R56.9…
    your data file was automatically backed up."

    So - was Quicken spinning AFTER this installation - or was this the re-install, and everything is now ok ?

    You should check the doc folder /Quicken/Backup and see if any auto backups are being created in that folder ?
    There is a setting …. Preferences —> Backups —>
    AND - you should also be taking some manual backups to an external flash drive - or just copy the /Backup/ folder to a flash drive -
    OR - setup the Quicken Backup Preference reminder for Manual Backups to an external flash drive, etc -

    image.png

  • pbkac
    pbkac Quicken Windows Other Member

    Quicken was spinning before and after the installation of the patch. I have not uninstalled & reinstalled for fear of losing data. (I am not at all tech-savvy.)

    Thank you NotACPA and PS56k2 for your responses. I was able to find the backup and will uninstall & reinstall. Hopefully this is the last you'll hear from me. :)

  • pbkac
    pbkac Quicken Windows Other Member

    I'm back, but just to thank all of you for your help. I got it working! Y'all are awesome!

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20434367#Comment_20434367

    Thanks for the update! Glad to hear your issue has been resolved.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • pbkac
    pbkac Quicken Windows Other Member

    It worked for five days and started doing the spinning thing again. I repeated what I'd done the last time and it did not help. Still spinning. Please advise.

This discussion has been closed.

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