Incorrect date format only on graph "hover" to display Net worth

Diana
Diana Member ✭✭✭
edited June 18 in Errors and Troubleshooting (Windows)

In Quicken Canada, I have my date format set to dd/mm/yy which matches my PC settings. Except that when I go to the Property & Debt tab and look at the Net worth graph and "hover" over one of the graph data points (net worth), I suddenly see the format as mm/dd/yy. If I then open the full report by clicking on "Net Worth Summary Report", the date format is back to the correct format of dd/mm/yy as I hover over a data point. Little bug but needs to get fixed.

Anyone else seem some anomalies with the date format recently? I'm pretty sure this is new.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited May 21

    Hello @Diana,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    I was able to replicate this issue in both the US and Canadian versions of Quicken for Windows and forwarded it to the proper channels to be further investigated. In the meantime, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-10019)

    Quicken Kristina

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  • Diana
    Diana Member ✭✭✭

    Thanks for the reply Kristina.

    I have used the "Report a problem" on numerous occasions in the past but I had given up on it. I never received any feedback that anything happened as a result of my report so I thought it was simply a black hole. So you are saying that someone actually looks at these problem reports?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Diana,

    https://community.quicken.com/discussion/comment/20434469#Comment_20434469

    While you do not receive a direct response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by us, members of our Product and Development teams, our support staff, as well as our Tier 2 support agents and other escalation teams.

    These reports are reviewed daily. Mainly to track multiple reports of the same trending issues or to request log files for troubleshooting/escalation purposes. When multiple reports of the same issue are received, then those reports are investigated further. Reports that can be replicated or verified are then submitted as tickets to the proper channels.

    In this case, the issue was replicated internally by @Quicken Kristina, therefore, your Problem Report submission, in regard to the current issue discussed in this thread, will be used for further escalation.

    I hope this information serves to be useful to you! Thank you.

    -Quicken Anja
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