Problem with Provident Bank; Quicken is saying my password doesn't match [EDITED]

Yankees
Yankees Quicken Windows Subscription Member
edited July 9 in Download, Add/Update Accounts (Windows)

Trying to update my accounts. All have updated except Provident bank. You're telling me my password in quicken doesn't match my password from the bank. I haven't had this problem in a long time. It usually resolves itself when I type in my password. Please advise.

Answers

  • Yankees
    Yankees Quicken Windows Subscription Member

    I am using windows not Mac.

  • Yankees
    Yankees Quicken Windows Subscription Member

    How long does it take to get a response?

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited June 8
    https://community.quicken.com/discussion/comment/20437840#Comment_20437840

    On the forums? A lot longer than 5 minutes. [Removed - Disruptive]

    I don't see any open alerts on the forum about Provident, or any recent complaints from other users that match yours.

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited June 7

    @Yankees This site is NOT Quicken Support. You can reach out to them at the link at the top of the page, and select either chat or phone support. If you're looking for interactive help right away, that's what you should pursue.

    This is a community forum of mostly fellow Quicken users trying to help each other, with help from a handful of Quicken moderators. So please understand that when you post "you're telling me…", you're actually not talking to Quicken programmers here.

    Also, you posted in a Quicken Mac category of the forum rather than Quicken Windows. I have flagged a moderator to have your post moved to the Windows section, where fellow Quicken users will see it and be able to offer advice.

    You also put your name (I assume) as the Subject line of your post; I edited it to reflect the problem you're having, in the hope it will catch more eyes that way.

    Quicken Mac Subscription • Quicken user since 1993
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Yankees,

    As others have mentioned and explained, this is an online Community forum which is primarily user-to-user based. Therefore, responses are not immediate. If you prefer to have immediate assistance, please contact Quicken Support directly via chat or phone.

    In regard to the issue you are experiencing, do you receive any specific error code that you can provide us with here, please?

    Thank you!

    -Quicken Anja
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