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    • Cannot connect to Quicken Cloud

    Member admin
    edited August 2024 in Errors and Troubleshooting (Windows)

    This discussion was created from comments split from:

    Quicken desktop vs Web based version - Simplifi - (edit)

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    • Member ✭✭
      edited July 2024

      I use Quicken to monitor our bank (3) and credit card (4) accounts. My wife writes the non-Quicken checks and I download the damage from the banks and CC accounts. Then I compare the check registers and credit card receipts with the statements. I have been able to do this with 2 wives and about 50 years. However, now something is going on that I can not connect to Quicken cloud and I do not know where to start or just quit Quicken.

      [Removed - Personal Information]

      Charles

    • Moderator mod

      Hello @CTMathews,

      Could you please elaborate and provide further details regarding being unable to connect to the Quicken Cloud? Are you receiving any specific error code(s) and/or message(s) that you can provide us with here, please?

      It may also be helpful if you could provide a screenshot of what you're seeing. If needed please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

      Thank you!

      -Quicken Anja
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    • Member ✭✭

      This is the "rejection" I have been getting for weeks.

      Charles

      Quicken Connect Reject 7-2-2024.jpg
    • Quicken Windows Subscription Member ✭✭✭
      edited July 2024

      I'd like to just make a couple of comments from your screen shot -

      1 - Quicken CLOUD is a very specific term -
      and I don't think the error message is related to that unless you are using SYNC - it appears to be the Quicken "services" -
      https://www.quicken.com/support/what-quicken-cloud/

      2 - Noticed what appear to be Charge/Credit cards in the account list on the left.
      Usually all Charge/Credit cards have a "red/negative" balance -
      since they are liabilities to be paid off at some point -
      yours for some reason are showing as - black & POSITIVE.

      3 - here is a typical Register for Charge/Credit cards - …
      Charge - for actual charges
      Payment - for the payment transfer from Checking to the CC account to pay off the balance
      Amount - the +/- against the account (kind of a combined tally of Charge + Payment)
      Balance - the outstanding balance to be paid

      image.png
      image.png
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