Citibank Cards Authentication Problem (QWIN)

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Answers

  • John Rocke
    John Rocke Member ✭✭✭
    edited September 27

    Same issue for me. It is very frustrating for Quicken to break something that was working fine before!

  • Orris
    Orris Quicken Windows Subscription Member ✭✭

    Same here,

  • fong424
    fong424 Quicken Windows Subscription Member ✭✭✭

    Another long time Quicken user/Citibank customer (Banking, Credit Cards, Investments) with this issue.

  • litesign
    litesign Quicken Windows Subscription Member ✭✭

    As stated above by rlmarket…

    https://community.quicken.com/discussion/7956141/updated-9-26-24-citi-card-citi-bank-all-associated-citi-fis-downloading-incorrect-transactions#latest

  • Wendy
    Wendy Member ✭✭✭
    edited September 27

    While trying to do the one step update today, I got Citi reauthorization errors in the summary page. Unfortunately I didn't catch a screenshot of those. I clicked reauthorize on each of them, but they all failed in Quicken (although e-mails from Citi say they were successfully authorized). Quicken must have deactivated the online thing, because they didn't show up in the One Step Update Settings page after I tried to reauthorize them. I tried to set up online updates, but it always fails. I've rebooted my computer, cleared cache and cookies, tried several browsers including Edge, Chrome and Firefox.

    I have Windows 11, Quicken Classic Deluxe Version R59.6, Build 27.1.59.6

    Here are the screenshots I was able to get in order. I use our 3 Citi accounts for most of my transactions, so I would love to not have to manually enter all of the transactions…

    Screen 1 Citi needs you to authorize.jpg
    Screen 2 sign in to Citi.jpg
    Screen 3 auth successful.jpg
    Screen 4 sign in failed in Quicken.jpg

  • DP Florida
    DP Florida Quicken Windows Subscription Member ✭✭

    Citibank says authorization is successful, then takes me back to Quicken where I get a dialogue message saying it failed because of a timeout issue and suggesting I retry.

    Is anyone from Quicken going to reply to these issues?

    image.png

  • brpqkn
    brpqkn Quicken Windows Subscription Member ✭✭
    edited September 27

    Since it has already been confirmed that this impacts everyone, which I interpret to mean that it impacts everyone, I wonder how many more "same here," "me too" or "is his happening to anyone else?" posts we'll get. Along with the same screenshots :)

  • DOS
    DOS Quicken Windows Subscription Member ✭✭

    Another Quicken failure! What happened? When will it be fixed? As usual all Quicken can say is "This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time." Interestingly there was a Quicken update yesterday. I remember when Quicken would BETA test new versions of Quicken before releasing them. I was an "unpaid" BETA tester for several years. I did receive a complimentary copy of the final version when it was released as compensation. Now we are all "unpaid" BETA testers and we still have to pay for the privilege of using Quicken. 🤑

  • rgrossha
    rgrossha Quicken Windows Subscription Member
    edited September 27

    I have the same issue. Cannot connect in any fashion.

  • delvelmagomes
    delvelmagomes Quicken Windows Subscription Member
    edited September 27

    That is exactly what happens to me. I was authorized successfully but sign in to Citibank failed

  • samirpatel
    samirpatel Quicken Windows Subscription Member ✭✭

    I have the same issues. It started on 9/26/24.

  • Brian McDonald
    Brian McDonald Member ✭✭✭✭

    Same issues that everyone else is having. Looks like a Quicken problem, not a Citibank problem.

  • Unknown
    Unknown
    This content has been removed.
  • dccrens
    dccrens Quicken Windows Subscription Member ✭✭

    Having the exact same issue. must be related to the ongoing issue with CITI.

    https://community.quicken.com/discussion/7956141/updated-9-27-24-citicard-downloading-incorrect-transactions-errors-when-updating-fdp-390-cc-902

  • MFQuigley
    MFQuigley Quicken Windows Subscription Member ✭✭

    I am having the same authorization issue with my Citi card. Interestingly, my Shell & Exxon cards, which are issued through Citi retail, are unaffected.

  • hamryebri
    hamryebri Quicken Windows Subscription Member

    Same issue is there a fix?

  • dccrens
    dccrens Quicken Windows Subscription Member ✭✭

    See answer from boatmaniac. Here - it worked for me.

    https://community.quicken.com/discussion/7955917/costco-citi-visa-not-updating-quicken-again

  • Colin B
    Colin B Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20454263#Comment_20454263

    Thank you! I used "Citi Cards" and "Direct Connect" and it appears to have fixed all four of my Citi cards. I also logged in to Citi and went to "Manage Desktop Apps" (Profile → More Settings) and clicked on "Add Access", though I'm not sure if this was actually necessary.

  • kennlee
    kennlee Quicken Windows Subscription Member
    edited September 27

    Yep. Happened to me this morning (9/27). My account never switched to Chase, but the rest of the problems are identical.

  • Ray Cosner
    Ray Cosner Quicken Windows Subscription Member ✭✭✭✭

    Citi says I've properly re-authorized. But the Quicken download isn't working.

    Screenshot 2024-09-27 153300.png

  • Crewdog68
    Crewdog68 Quicken Mac Subscription Member ✭✭

    Ugh! Not again. They just fixed TD Bank and now its Citibank!

  • mjackson60
    mjackson60 Member ✭✭✭

    Like everyone else, I have same issue. Citibanks says good. Quicken shows failed. Frustating.

  • JPhin
    JPhin Quicken Windows Subscription Member

    Same here.

  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭
    edited September 27

    I'm having the same issue

  • dan assh
    dan assh Quicken Windows Subscription Member ✭✭
    edited September 28

    same here

  • dan assh
    dan assh Quicken Windows Subscription Member ✭✭
    edited September 28

    nothing works

  • Q54
    Q54 Quicken Windows Subscription Member ✭✭

    Same issue:

    Citi bank authorizes successfully => “Your accounts have been authorized successfully!”

    But Quicken unable to connect to Citibank: => “Sign in to Citibank bank failed. Try again.”

    Drive me crazy!

  • Thomas Nelson
    Thomas Nelson Quicken Windows Subscription Member

    I am having the same issue for several days now. Very frustrating.

  • jrmankoff
    jrmankoff Quicken Mac 2017 Member

    same issue

  • FredArthur
    FredArthur Quicken Windows Subscription Member ✭✭✭

    I think the good people at Quicken got the message. I don't think it is necessary for any additional comments/replies.

    Have a wonderful weekend!

    I'm always using the current release of Quicken Classic Premier on my
    Windows 11 Home release 24H2 on ARM64 Samsung Galaxy Book4 Edge CoPilot+ PC

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