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    • Mac desktop and online version --- question re: Empower Retirement

    Quicken Mac Subscription Member ✭✭
    edited October 2024 in Errors and Troubleshooting (Mac)

    When will Quicken classic integrate with Empower Retirement again. This used to work and has been broken for over a year.

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    Answers

    • Moderator mod

      Hello @ms speedy,

      Would you mind providing more information regarding the issues that you are experiencing with Empower Retirement? Are you receiving any error codes or messages? Are you receiving a 0$ balance with investment accounts?

      Let me know!

      -Quicken Jasmine

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    • Quicken Mac Subscription Member ✭✭

      I comes up with error and nothing comes in

      This used to work about 3 years ago and spent time calling Quicken and Empower and empower knows there is a problem

    • Moderator mod

      Hello @ms speedy,

      Which error code are you receiving?

      If you don’t mind, could you please provide a screenshot of the error message? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed. 

      Thanks!

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

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