Costco Citi Visa Bank Card fails to connect to Citi bank account

It is a sad day when a key piece of functionality has been down this long with no solution. It was broke, then from some other post I found a work around which fixed the problem only to have Quicken to break it again. It is now in a state where if you go through the defined process. the webpage goes blank, it it spins for hours and hours with no outcome.

I'm just putting in a comment that on the 18th, I have given up on trying to fix Costco/CITI bank issues. Still getting the CC-800 error, you may have restored from a backup. Well, of course, because CITI/QUICKEN put a opening balance error into the account and I spent hours trying to reconcile until the post about the opening balance being corrupted. I have gone down three different rabbit holes of fixes, still not working. So, it's been at least two weeks and nothing. . . .

So STILL waiting for Quicken to so something like a REAL fix to this issue or at else, grant us the presumption of intelligence to tell us what the real issue is under the hood.

As of today, i have not been prompted to "reauthorize" and am still set for Direct Connect, however i have not been able to download any transactions. I just get the generic "error occured" from one step update. Not sure how to find the real error (maybe someone can tell me how to find it). I did get the same pop-up a week ago saying, when promted to "reauthorize" but like i said i have not been prompted yet.

I have been quicken connection error for my Citi credit accounts for 2 days now. Today I disconnected and now when I try to reconnect by choosing Citi cards online.citi.com and choose direct connect it then throws a message (unexpected error occurred. Please try again later OFX ERROR: 16503

What do I do?

I have not seen anyone else with the same error code that I am getting. This is for a Citibank Double Cash Mastercard

This process worked and my Citi accounts are updated now.

MONDAY OCTOBER 21st:

I had the same behavior of it working for a couple of days and then stopping. I manually moved the transactions I had entered to "C"(cleared), this would be previous to 10/7 or so. That was also when the corruption of the original balance was starting.

Thanks again for the entering the correct balance into the memo field. I have also done the same with some balances farther down the line too.

So, here we go again. I have deactivated the account right now. All the previous manual enteries are no longer flagged on the right column with the yellow/bronze notepad. Right now there is no one step update appearing. I have also deleted the account number and the name of account on the right column of account details box.

So we add an account again. Here it is step by step:

Using Setup online dialog, I see the list of all the various financial institutions. This time, which I haven't done previously, I'll search for COSTCO. . . try COSTCO CARD. . using CITI log in, error message. Nothing there. So back , try #2, to using CITI CARD for financial institution. Sign in to CITI, check the "Costco Anywhere Visa® Card by Citi" and all other accounts. Authorize access bounces me back to Quicken to link to the existing account, which is in the drop down menu. We link it.

Account added confirmed by dialog asking to update to finish the procedure.

Opening balance is immediately off. So something is communicating. But not correctly. The opening balance is now 1,927.61 over drawn from the correct amount.

Account details are now repopulated with CITI CARDS and the account number. Good.

And nothing is updated with the pre-exisiting transactions. EWC+ is the connection method that CITI used. Just did the OSU with the usual method on the toolbar button for all my accounts. It shows that CITI Bank is available to be updated. Clicked on ALL and they all indicated update. However the CITI card does not show up in the summary list with the other accounts that have no activities. So that is odd. It should say at least nothing there. Checking again, the OSU still shows CITI as one of the accounts to update on the dialogue list in the box. So it hasn't disappeared.

So that is how the attempt goes today. Natta. Running OSU gives me the CITI CARDS account, shows the active search. Nothing changes in the account. And the account shows up with the others in the usual OSU dialogs. I'm going to stop adding any transactions to see if the pending ones show up with the usual Tuesday morning run of bank updates. Monday is not a day when things seem to come through the system.

You'd think that CITI would flag my account after fifteen or twenty reauthorization through Quicken tries. And yes, Quicken has not fixed this.

Just hoping that Jasmine or someone doesn't hit the "this discussion now closed" as a way of solving Quicken's problem. It isn't fixed. Disappointed to see community threads stopped when we still have an ongoing issue. Do a search for COSTCO CITI and you can see the closed down discussions.

TUESDAY, OCT 22nd: CITI COSTCO CARD with EWC+ linked in Quicken as it has been. . .

OSU: It listed Citi Card as an account to be checked for update in the settings box. As it updates, it's in the box that shows the progress of the OSU. After update, the CITI Card is not listed among the other accounts in the summary, which are all listed even if they had nothing to update. Odd. So, it appears before you have OSU do its thing as an account to be included in the sweep of updates. But it disappears when the list appears in the box after the process. Same behavior when one clicks on the "update now" in the account gear in the upper right corner.

BTW, " All the previous manual entries are no longer flagged on the right column with the yellow/bronze notepad." Just realized that my memory was off, its of course, a red pencil rather than a notepad!

Not really helpful in this case, since Quicken support, the number you have given, is already on this. Just slow. I'm sure that a CEO isn't going be taking Customer Support issues, except through several layers of middle management, if then.

Agree, starting a new account is a non-starter. The issue you have with the showing processing and then disappearing from the summary screen, has been an issue for me for a few years. We used to see all the accounts that we updated on the summary screen and now i don't seen any. During the one step update process i can see the status of the downloads but they all disappear in the final summary screen. I've heard for many years that it's a known issue and should be fixed someday.

Validate and repair. .. some issues with old closed accounts but only two with the CITI card back in 2016. Since it was working fine with those issues, I didn't go after any further investigation. No change. All the other accounts are functional, so the issues were only with the COSTCO/CITI card.

But, you da man, Boatnmaniac !

What worked with option 4 above. Working only with the CITI card account, I set up OSU and it worked.

• File > Copy or Backup File > Create a copy or template (under Advanced Options) > Next > include dates for all transactions > make sure all boxes are checked for Include in the copy > keep the file location the same as is shown…you can either keep the suggested file name (the current file name with CPY at the end of the name) or give it a unique name of your choosing > Save Copy.
• If there is a corruption of your current main data file or of the Citi account(s), this will sometimes fix it.
• The copy that is created will have a unique file ID and a unique Cloud Account ID so there will be no cross-talk with the original file.
• All of your OSU connections in this copy file will have been deactivated so those will need to be set up, again. But before trying to set up all of your accounts, again, try setting up only your Citi account(s) first. Then if that works with Citi you can set up all of your other accounts for OSU downloads, again..

Apparently with the whole CITI mess, there was a corruption, even though nothing showed up with Validate/Repair that pointed to a recent problem. I would guess the corruption as somewhere in the code between the bank transmission and the inclusion of the data into the Quicken account, fairly late in the process, since the OSU showed it was connecting and downloading and complete. So after a half hour of re-entering all the OSU accounts, it finally works. I had several duplicated entries, but that is par for the course. Corrected by deletion, ran OSU and it all now seems to be online. You beat the Quicken IT team to the goal of getting to work. They just wanted me to do a complete new account without any entries being preserved, which was quite frankly, nuts.

I still think that somehow in the CITI bank download issue come sort of coding error or corruption of a download was induced into the system. Possibly corrected, but my use of a backup early on might have missed the correction cycle and sent me down the rabbit hole. That opening balance being incorrect so many times makes me wonder about the robust nature and error correction of the transferring of data. I just deleted 29 emails about CITI bank now being authorized with Quicken, going back to September. That's how many tries didn't work.

Humbled, but grateful.