How to resolve the "You are about to sync a file which has older data than the cloud."

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Answers

  • carabac
    carabac Quicken Windows Subscription Member ✭✭

    I must say that I am still skeptical about the solution from @milleron and I feel it is far-fetched. That said, I decided to give it a shot and magically the issue disappeared. I am no longer getting the subject message in Quicken. Mine was set for New York (east) and I am on the West. Is it just coincidence? I could not say but I hope it is a legitimate fix.

  • Scott McCauley
    Scott McCauley Member ✭✭✭

    I'm having the same problem. Keeping the online data in sync often seems more trouble than it's worth. I've had the doubling of accounts happen to me also. It's just a mess.

  • milleron
    milleron Quicken Windows 2017 Member ✭✭
    https://community.quicken.com/discussion/comment/20465486#Comment_20465486

    The problem may not be with Quicken. It could be that the device you're using for mobile Quicken is applying an incorrect date-and-time stamp to your Quicken Cloud file. Check the date and time settings on your smart phone or tablet.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    https://community.quicken.com/discussion/comment/20465537#Comment_20465537

    Hello All,

    Thank you for joining this thread. This issue has been reported and is currently being investigated, however there is no ETA. We will update this thread with further information once we have received it.

    Thanks!

    -Quicken Jasmine

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  • Joe Bo
    Joe Bo Quicken Windows Subscription Member

    I looked at the times and dates on the PCs and the phones and they all agree.

  • JrandyB
    JrandyB Quicken Windows Subscription Member ✭✭
    edited December 13

    I am getting this message too. The weird thing is all I am trying to do is download data from one of my banks. My work around is to use my browser and go to the bank or credit card and manually download the data, then execute the downloaded qxf file. If I click yes on the message the syncing takes more than 30 minutes.

    Why would I get this message when I am not even attempting to do any sync. Also if you look at my sync data is shows the last sync was on the 12th, and today is the 13th. So the error message is wrong, and especially since I was not attempting a sync when I got the message.

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