How to resolve the "You are about to sync a file which has older data than the cloud."
Answers
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I must say that I am still skeptical about the solution from @milleron and I feel it is far-fetched. That said, I decided to give it a shot and magically the issue disappeared. I am no longer getting the subject message in Quicken. Mine was set for New York (east) and I am on the West. Is it just coincidence? I could not say but I hope it is a legitimate fix.
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I'm having the same problem. Keeping the online data in sync often seems more trouble than it's worth. I've had the doubling of accounts happen to me also. It's just a mess.
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The problem may not be with Quicken. It could be that the device you're using for mobile Quicken is applying an incorrect date-and-time stamp to your Quicken Cloud file. Check the date and time settings on your smart phone or tablet.
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Hello All,
Thank you for joining this thread. This issue has been reported and is currently being investigated, however there is no ETA. We will update this thread with further information once we have received it.
Thanks!
-Quicken Jasmine
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I looked at the times and dates on the PCs and the phones and they all agree.
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I am getting this message too. The weird thing is all I am trying to do is download data from one of my banks. My work around is to use my browser and go to the bank or credit card and manually download the data, then execute the downloaded qxf file. If I click yes on the message the syncing takes more than 30 minutes.
Why would I get this message when I am not even attempting to do any sync. Also if you look at my sync data is shows the last sync was on the 12th, and today is the 13th. So the error message is wrong, and especially since I was not attempting a sync when I got the message.
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There was a Quicken mobile app update today, DEC. 19, 2024. Is this intended to fix the mobile sync issue? If so, how do we resync without corrupting the PC Quicken database? Thank you!
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Quicken Kristina
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Is there a status on this issue? I am considering cancelling my subscription if this is not resolved by the end of January. This does not seem to be a priority for the company…
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Thank you for the follow-up @Joe Bo,
I checked the ticket, CTP-11444, and can see it is still open and in work. No ETA or further updates are available at this time.
Thank you!
Quicken Kristina
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Kristina,
Are there any users that mobile sync works for? Has anyone successfully solved this without Quicken support? I saw a thread about iPhone 16 and Win 11 and clock settings. Is that a potential fix?
Joe
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Hello @Joe Bo,
This issue does not occur for all Quicken users. We do not have any new information to share at this time.
Thank you for your continued support and patience!
-Quicken Jasmine
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I have been receiving the same exact problem for the past few months. It is not my device. I have reset the cloud, etc and tried all the items listed in this thread. Still receiving the error. I usually logout of the mobile device and then try again, but still get the same error. Just when I logout of the mobile device, and log back in, I don't have duplicate accounts, but I still get the desktop error. It is clearly a Quicken issue, not a device issue. This happened on my previous laptop and then I upgraded and downloaded the software on a new laptop at Christmas and I still receive the same error. Oh, I also upgraded my phone at Christmas too, didn't seem to matter.
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Hello @Natalie,
Thank you for sharing your experience and the additional information that the issue persists across multiple devices! The issue has been reported and is being worked on. Currently, there is no ETA and no additional information is available.
We apologize for any inconvenience!
(CTP-11444)
Quicken Kristina
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Hello all, I am also getting this same error message. My version is Quicken Classic R59.9 Build 27.1.59.9. Thas said I my case, I believe that the Cloud is realy more up to date than my local version, since I used the web version to download my transactions from the bank. As such, on Quicken-Web I see my latest transaction (i.e. Feb 2025) conversely, the local version of quicken only has Nov 2024 which is the last time I have downloaded to my PC. The question is as follows: How do I proceed to ensure that I have the "right" up to date data both locally and on the Web (cloud) ?
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Hello @Gardy,
To answer your question, while Quicken does see the Quicken file on your computer as the master copy, per this article on the Quicken Cloud, information does flow both ways. The data from the cloud should be able to pull into the Quicken file.
Considering the time gap, I recommend that you export your transactions from Quicken on the Web to a .CSV file, just in case the cloud data gets overwritten by the file. In Quicken on the Web, you should see a download icon near the upper right of your register.
You can use that to export your data. See this article for more information:
I hope this helps!
Quicken Kristina
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