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How to resolve the "You are about to sync a file which has older data than the cloud."

TazMan81

I am using Quicken Deluxe on Windows continuously receive the below error. While I do sync my data to the cloud, I only view the information on my mobile device, I do not enter any transactions on the mobile device.

Since I know the data on my computer is the most recent, I will choose "Yes". When I do this, all of the dollar amounts within the mobile app will double. Then if I try to sync again, and I receive the error again, if I select "yes" again, then the values within the mobile app will be tripled, and so on.

I've also tried the "Reset Mobile Data Link" within the settings. This seems to work for the very first sync where everything on mobile will match what is on my desktop (and be up to date with whatever I have recently entered on the desktop). Then typically within 1-2 days, I will get the error again with the exact same results as described above after I have entered new data in the desktop app, again having not entered any data or made any changes on the mobile app.

I wish I could say that I could pinpoint some type of major change I have made, but there has not been any. I've not restored from backup nor have I done any updates from the mobile app (or the mobile web tool). Has anyone ever run into this issue, or have any other suggestions for resolution?

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QWIN - Mobile/Web Sync

Accepted answers

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11444)

All comments

orion1950

I am experiencing the exact same issue…

Quicken Kristina

Hello @TazMan81 and @orion1950,

Aside from the message saying the file has older data than the cloud, are you getting any other errors? Which version of Quicken are you using? You can check this in the desktop application by going to Help>About Quicken. Are you using the mobile app on an Android device or an Apple device? Is the device a tablet or a smartphone? Which version of the mobile app are you using?

If you haven't already done so, have you tried resetting the cloud in your Quicken file? To do that, from the desktop application, go to Edit>Preferences>Mobile & Web, then click the blue Reset your cloud data link.

I look forward to your reply!

TazMan81

Orion: glad to hear I am not alone but am sorry you are facing this issue as well. Hopefully we will get something here that is a good solution.

Kristina: I am using the following:
Window: Version R59.18 Build 27.1.59.18
iPhone iOS: Version 7.4.1 (29448)
iPad iOS: Version 7.4.1 (29448)

I do not receive any other errors in Quicken on the desktop or in the app. The only error is the one above in the desktop when I sync data. I have tried using the reset feature mentioned above. It allows the data from my desktop and my mobile app to sync without the error and match, but it only does this for that initial sync. Usually within 1-2 days, after I have enter more data into my desktop app, when I hit sync, I start to get the above error again. Also want to reiterate that I do not enter any data into the mobile app (on iPhone or iPad), I only use it to view the balances in my account and in my budget. Thank you.

Quicken Kristina

Thank you for your reply,

The next troubleshooting step would be manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

First, please save a backup of your file. From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

Go to Edit
Preferences
Quicken ID & Cloud Accounts
Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
Select the Cloud Account Name used for your main data file and click Delete
Type Yes and click Delete

After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files").

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

I hope this helps!

crwalejr

This is exactly the reason I no longer use Quicken Cloud/Mobile services. It is totally unreliable and causes more problems using Quicken than it is worth. Every time I have tried using it, problems like this eventually occurs and I have to go through the procedure Kristina wrote. The fix works for a while but then "something happens" and you have to repeat the procedure. When I say EVERY TIME, I mean every time. Unless you enjoy going through the procedure that was advised by Kristina, I would advise everyone to quit using this! It is a worthless feature of Quicken.

lfrench

Quicken is great but without the mobile service I would find it useless. I too have run into this issue more than once which causes huge issues recreating transactions. I don't use the bank link as I want to see my transactions real-time; not when the bank posts them.

Quicken, please prioritize a fix for the mobile sync feature. This will result in a much more robust product.

TazMan81

@Quicken Kristina

I did the instructions above. It gave me the same results as when I just "refresh" the data file. So after I followed the above instructions, I was able to sync the updated file. I then went to my mobile devices, logged out, and logged back in on each one so that it would "see" the new file. All the data looked appropriate. Fast forward one day, I entered new transactions into Quicken on my Windows PC. As a reminder, I never enter transactions on the mobile devices. After I have entered these transactions, I try to do the cloud sync so my data in the cloud is up to date, and I get the same error again. So I said "yes" to replace the cloud data, and it basically duplicates the dollar amounts in my mobile device (even though everything is correct in the windows version). What are the next best steps for resolution? Thank you.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11444)

TazMan81

Wanted to share an update today, even after my last message. After completing the "manual steps" @Quicken Kristina outlined above, I had originally received the error. So that day, I just closed back out of the file and reported so as per above. Today I came back into the Quicken File on my Windows computer just to enter transactions as I do every few days. I received a popup message indicating my cloud file is not correctly sync'd and so it was being repaired. It said this can happen if Quicken is opened on more than one computer (which in my case it is not). I was not able to screen capture the message because I only caught the tail end of it. Anyhow, when I entered my data like usual, and then hit sync, I did not receive the error I had been receiving previously. So, for those that try the steps above by Kristina, try closing the file and coming back into it to see if it resolves your issue. Of course I still need to verify this over the next couple of days, so will report back with results.

Elmo Deek

The online balance shown in Quicken after a download, is different then the actual balance shown on the Citi website.

lfrench

I followed the steps provided above. I also reported the issue. One day later I received the message again that the cloud data was newer than the data I was syncing. I performed the steps again and reported it again.

Can Quicken please prioritize a fix?

crwalejr

[Removed - Off Topic/Speculation]

derekpc

Quicken Classic for Windows version 59.18, Build 27.1.59.18 (problem started under version 59.10 and continues)

Quicken Mobile for iPhone version 7.4.1 (29448)

Windows 11 Pro version 21H2, build 22000.2538

iOS 18.1

For several weeks now I have been unable to use Quicken Mobile for iOS as any use of the app causes my Quicken Classic for Windows to report "You are about to sync a file which has older data than the cloud. Quicken will replace your cloud data with information from the current desktop data file. Do you want to continue?" I allow it to continue replacing the cloud data with the data from my desktop and any transactions entered in mobile quicken are lost. I suspect, but cannot confirm, this began occurring after updating my iPhone to iOS 18 and subsequently 18.1. At present I basically cannot use Quicken Mobile for iOS.

I have tried the following trouble shooting steps (from reading similar reports on this support forum):
Turned off sync
Reset Cloud data
Uninstalled Mobile Quicken from my iPhone
Reenabled sync
Reinstalled Mobile Quicken from the App Store
Started and signed in to Mobile Quicken
All accounts show the correct balance but also say there are no transactions for the accounts. There should be thousands

I noticed the "Refresh Data" in Settings and ran it and transactions appeared.
I created a new transaction on the iPhone, signed out of mobile quicken launched desktop quicken and ran an Update. The transaction created on the iPhone did not download to desktop. I entered the transaction on the desktop and ran a Cloud Sync. It immediately informed me I was about to sync older data. I let it do so.

Being a glutton for punishment apparently, I have repeated the above process several times always with the same results.

I then decided to follow Quicken Kristina's instructions to manually reset cloud data by creating a test account.
After creating the new data file and setting it up, I deleted my primary data file as instructed, I switched back to my main data file, selected the accounts to sync and ran a sync which completed with no reported errors.

I exited Quicken on the Desktop and started it on the iPhone and every single account shows "Connectivity Error Swipe to fix."
I logged out of Mobile Quicken, exited it, deleted the app from the iPhone and rebooted the iPhone.
I restarted the iPhone and reinstalled Quicken Mobile from the app store.
I started Quicken on the iPhone and signed in.
10 out of 12 accounts set to sync now show "Connectivity Error. Swipe to fix."

I accessed Settings and ran Refresh Data but that changed nothing.
I tried "Fix it" on two of the accounts and both gave the error: "Account needs attention! This usually happens if an account name or number (such as lost or stolen accounts) changed at your bank. To fix you must deactivate and reactivate your account in your desktop." CANCEL TRY AGAIN.
None of the accounts have changed nor been lost or stolen.

At this point, I quit Quicken Mobile and went back to the desktop and without modifying anything I ran Cloud Sync. It tells me I am about to sync a file which is older than the cloud file.

I am at my highest level of Quicken frustration since I first started using it with Quicken for DOS 2.0.
Any suggestions?

Quicken Kristina

Hello @derekpc,

Since there was already a discussion on this issue, I merged your post with the existing discussion.

This issue has already been reported to our teams for further investigation and resolution. If you haven't already done so, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11444)

derekpc

@Quicken Kristina Thank you. Problem report submitted. Very much hoping for a solution.

QJohnA

In my case, signing in as a new user seems to have resolved the problem for me. Apparently this causes a reset of the cloud data. The only effect I've noticed is that on the Net Income panel on the Mobile App, the Net Income is doubled until I make a transaction, then the amount is corrected when I return to the main screen. I don't know about other panels since I only used three of them, and thre other two are OK as far as I can determine.

Leefer

I have been having the same problem with syncing "a file which has older data…". Yesterday I had the solution, but something happened and today I can't report the solution anymore. I'm glad I checked first.

What was working yesterday was: using the Mobile and Web drop down near the top left (in the banner just below the top banner), then drop down to "Cloud Sync" - which would do a quick sync and both my desktop and mobile app were sync'd.

Today it no longer works. I don't know what changed. I suspect Quicken people have made a change in the background. Perhaps they would change it back and this would work.

Leef

TazMan81

@derekpc - try the instructions above that Kristina provided on the 9th of November. This worked for a couple of days for me, but then I started to get the same "syncing an older data file" error again. The weird part is when I get that error, I say "no" to it, exit Quicken on the desktop and then reopen the file. When I reopen the file, it says that it "found an error with the data file sync that it is fixing". It takes probably 7-10 minutes with this screen spinning and then it is done. I then have to log out of Quicken on the mobile device and log back in, otherwise as you all have reported, all the transactions and values on my mobile device will show doubled. It has become and absolute pain, but hopefully with enough of us reporting it can be resolved in an upcoming release. I am a very long time quicken user, but this is frustrating me to my core since it is something I look at constantly.

derekpc

@TazMan81 - Thanks. That's what I tried before adding my comments. I haven't experienced the doubling of values that other's have reported. Generally after doing an update, most values in the mobile app show 0 and there are no transactions. If I use the data refresh under settings in the mobile app that will bring in my transactions but account totals appear wrong. As I can't use it as needed I have deleted the app from my iPhone and iPad Pro until I see some indication that the issue has been fixed. As you say, it is a huge [Removed - Language]. My first use of Quicken was version 2 for DOS about a thousand years ago and with all the problems over the years, I think this is the most frustrating. Still, haven't found a better product for my modest needs.

Scott Baines

I too have had the same issue with syncing, although i do another update and seems to correct itself. Today i had crazy balances in my PC version after doing an update. I couldn't figure out where those balances came from. I looked in the cloud version and discovered that the most recent transaction i had was from 2018. All my transactions from 2019-present were gone. Thank goodness i had a good backup, so i restored to that and re-synced my cloud data and then it seems to be back to normal. Don't know what caused this but i've had sync issues for the last few days. These sync issues are serious since it can affect that PC version.

milleron

I also have this recurring problem, the worst I've had in 30+ years of using quicken. I've tried all the suggestions given by Kristina, including deleting my Mobil Sync account from the cloud and starting Mobil Sync all over again. Nothing has made any difference. The bug continues. I use Quicken ONLY on my desktop PC and use the Mobil app ONLY on one iPhone.

As per Katrina's request, I've reported the problem from within the Quicken Deluxe app and attached all the requested files.

mdrochek

Same issue as others have outlines above.

Quicken Classic Deluxe R60.14 Build 27.1.60.14

Quicken mobile app on two iPhones which allow my wife and me to enter transactions throughout the day, which is worthless with this bug since the "fixes" described wipe out the cloud data with those transactions.

Scott Baines

This problem is going on for quite some time. I understand there is a ticket open on it with the support team, CTP11444. I have reported this problem through the app as well. It's happening way too often. When will this get fixed? I'm on R60.14 version, running Premier.

brocksdad

😠😣😖😫😡

carabac

Having the same problem. No longer using cloud or Mobile until fixed

Quicken Kristina

Thank you for joining the discussion @brocksdad and @carabac,

To assist with investigating this issue, please go to Help>Report a Problem and submit a problem report with log files attached. While you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.

Thank you!

ksolway

Add another one with the exact same issue for about a month now. [Removed - Off Topic]

Joe Bo

This problem just start for my wife and I yesterday. A recent update must have broke the mobile sync feature. Quicken silence in acknowledging the issue and providing a work around is disappointing. Particularly since I just paid a lot to continue my membership and they broke the mobile sync feature.

milleron

I have been having this problem for a couple of months. It recently occurred to me that it seemed to start shortly after upgrading my older iPhone to a new 16 Pro. I then read a post in another forum about users who were having exceedingly long waits while the new Flight Simulator 2024 loaded. Those times were radically shortened by checking the location in Windows' Settings and switching it to "United States" (assuming they were in the United States) if they found that their location was set to Canada, which apparently is not very rare in Windows 11. That worked for most people suffering loading problems with that game. Extrapolating that to this situation, I wondered if a faulty location in the new iPhone could have anything to do with Quicken's syncing problem. I therefore checked the iPhone's Settings/General/Date and Time. While the time on my iPhone 16 Pro has always been perfectly accurate, I found that the time zone was set to "Beijing, China." That setting is user selectable, so I searched for New York and changed it to New York USA since I'm in that time zone.

Then going to Quicken to sync the Desktop file to the cloud and to my iPhone, I found that it works just like it had for years before updating the smart phone — no more of that hated warning that I was "about to sync a file that has older the data than the cloud." I suspect that even though the phone displayed, for example, 8:41 PM when it was 8:41 PM, the phone's location error was resulting in an erroneous time stamp on the clouds Quicken data file. I'm not a computer pro, and I know absolutely nothing about how Quicken sync works, so that's nothing but my intuition.

The take away: There may not be a single cause for all the syncing problems described here, but it might be worth checking the location settings in Date and Time on the phone or tablet running the Quicken Mobile app

Quicken Kristina

Hello @Joe Bo,

This issue has already been reported to the proper channels to be further investigated. To contribute to the investigation, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-11444)